I had been looking for a work functioning from home for some time and was about to surrender. The majority of ‘function from house’ jobs that you discover online seem to be some kind of pyramid or ‘start your own organization’ scheme. Paying a joining fee or getting their products for you to sell on? No many thanks!

Someday I decided to have another little appearance and also encountered The Chat Store. I saw the “Live Conversation Representative” job on their occupations page and, after reviewing the description, a large wave of joy came me. Not just did I suit their demands to a tee (thorough learner with an investigative mind, solid ability to multi-task, high degrees of organisation social media skills in job description as well as an inputting rate above 80 words per minute), it also appeared like a job that I would really love to do!

I applied immediately! I patiently waited for a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me and also provided me a ‘Live Chat Interview’; following on from the initial application inquiries, this is the initial stage of the employment procedure.

I was instead thrilled as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s site. I opened my web browser, went to The Chat Shop homepage as well as just clicked the online conversation tab. I had arrived at my interview.

After presenting myself to a representative that was taking care of conversation at the time, I was quickly moved to Amy, who was ready and also waiting to begin my interview.

My interview started like any other: we introduced ourselves and had a little bit of an informal inviting conversation (which made me feel comfortable). Then it was on to the primary meeting. What was weird was the truth that the discussion was very similar to an in person interview, other than it was using real-time chat!

The questions had to do with my previous experience, why I was applying for the task, just how I would certainly take care of specific scenarios as well as my understanding of The Chat Shop and also their solutions.

Amy was aiming to expose my toughness and weak points to determine whether I might fulfill the high expectations that they set. She wished to know where I would certainly need a little additional training as well as where I might bring new skills to the team.

Why I desired the position was likewise very important of course. Although much of our team is spread across the UK, The Chat Store is certainly a close knit group with large aspirations. Each and every one people is an indispensable part of delivering the results that we do for clients.

Requirements, such as my keying rate, were evaluated as well obviously. Needing to transform numerous internet site site visitors whilst giving consumer complete satisfaction implies that you need to assume and type fast.

Amy likewise offered me the opportunity to ask any questions that I had, and also she addressed them extensively. I was happy and hoping that I did well in my real-time chat interview!

As you have actually most likely thought (by me creating this article) I did do well in my first meeting for the real-time chat job. I was invited to the following phase of the application process– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far but I was also very anxious! Luckily the telephone interview was not as scary as I once believed as well as it was a lot more casual than official.

I got inquired about my hobbies, what I such as to do in my extra time and a couple of inquiries regarding the Live Chat Agent setting. I also had some feedback on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the questions that Joe asked were about my individuality. Joe claimed that getting on with everybody and ending up being a part of The Chat Shop household was a really crucial variable.

It was a satisfaction to speak on the phone to my possible future bosses and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and also I accepted with great enjoyment, naturally. I was over the moon and also I still am!

When I had approved the offer I was emailed the contracts that required to be authorized digitally (exactly how great is that), my functioning hrs, what group I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This phone called lasted around 2 hrs and also he clarified every little thing I needed to know about the “Live Chat Agent” placement. I ensured to make lots of notes in my notebook as it is a whole lot to take in.

I was then provided the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the process) as well as other information I needed to know about the training procedure including precisely what would happen. John was a pleasure to talk to and also I felt comfy chatting to him as he claimed he would certainly be there for any kind of questions I may have if I am ever unsure or stuck.


I have had a poor round of illness, which indicated I was not able to start my training when arranged. The Good News Is The Chat Store are a bunch of terrific people that are patiently awaiting me to be all right once again. I have actually never known such a comprehending firm as well as I really feel fortunate to be utilized by them.

Just as I will give up my job search, I came across The Chat Shop. I’m excitedly waiting for healing and beginning my training. Hopefully I shall be a completely fledged live chat agent soon … enjoy this space, my next message will certainly inform you everything about my trip with the training procedure.