I had been seeking a job functioning from house for a while and will quit. A lot of ‘function from home’ jobs that you find on the internet appear to be some type of pyramid or ‘start your very own service’ scheme. Paying a signing up with cost or buying their products for you to sell on? No many thanks!

One day I made a decision to have an additional little look and encountered The Conversation Shop. I saw the “Live Chat Agent” job on their professions web page and also, after reading the summary, a big wave of joy came over me. Not only did I fit their requirements to a tee (careful student with an analytical mind, solid capability to multi-task, high degrees of organisation social media small business jobs and also a keying rate above 80 words per min), it also seemed like a job that I would really like to do!

I applied instantly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me as well as supplied me a ‘Live Chat Meeting’; complying with on from the initial application concerns, this is the initial stage of the employment procedure.

I was rather delighted as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s site. I opened my web browser, went to The Chat Shop homepage and merely clicked the real-time conversation tab. I had come to my meeting.

After introducing myself to an agent that was handling conversation at the time, I was quickly transferred to Amy, that was ready as well as waiting to begin my meeting.

My interview began like any other: we introduced ourselves and had a bit of a laid-back welcoming conversation (which made me really feel comfortable). Then it was on to the major meeting. What was strange was the reality that the discussion was very similar to a face-to-face meeting, except it was via live chat!

The questions were about my previous experience, why I was applying for the work, how I ‘d handle certain circumstances and also my knowledge of The Chat Shop and their solutions.

Amy was wanting to reveal my strengths and also weak points to establish whether I might meet the high expectations that they establish. She wished to know where I would need a little added training as well as where I might bring new talents to the team.

Why I desired the position was additionally really crucial of course. Although much of our team is spread out across the UK, The Conversation Store is certainly a close weaved group with huge ambitions. Each and every one of us is an essential part of supplying the results that we provide for customers.

Demands, such as my inputting speed, were checked too obviously. Needing to transform several site visitors whilst offering client contentment suggests that you need to think as well as kind fast.

Amy additionally gave me the chance to ask any type of questions that I had, and also she answered them extensively. I enjoyed as well as hoping that I succeeded in my real-time chat meeting!

As you’ve possibly thought (by me creating this post) I did succeed in my initial interview for the real-time conversation work. I was welcomed to the following phase of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far yet I was additionally extremely anxious! Thankfully the telephone meeting was not as scary as I when assumed as well as it was more informal than official.

I obtained inquired about my pastimes, what I like to do in my extra time and also a few questions about the Live Conversation Agent position. I additionally had some feedback on my ‘Live Conversation Meeting’, which was great to listen to.

A great deal of the questions that Joe asked had to do with my individuality. Joe claimed that moving on with everybody as well as becoming a part of The Conversation Shop family was an extremely important factor.

It was a satisfaction to talk on the phone to my prospective future bosses and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … as well as I accepted with wonderful pleasure, certainly. I was over the moon as well as I still am!

Once I had accepted the deal I was emailed the contracts that required to be authorized electronically (exactly how great is that), my working hrs, what team I would remain in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hours and also he discussed whatever I required to understand about the “Live Conversation Agent” setting. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.

I was after that given the days of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) and various other information I needed to know about the training procedure consisting of specifically what would happen. John was a pleasure to speak with and I felt comfy talking to him as he said he would certainly be there for any questions I may have if I am ever unsure or stuck.


I have had a bad spell of disease, which suggested I was not able to begin my training when organized. Fortunately The Conversation Shop are a bunch of wonderful individuals who are patiently waiting on me to be all right once more. I have never ever recognized such a comprehending business as well as I feel fortunate to be used by them.

Just as I was about to quit my job search, I came across The Conversation Store. I’m excitedly awaiting getting well as well as beginning my training. Ideally I will be a fully fledged real-time chat representative quickly … view this space, my next message will inform you everything about my trip through the training procedure.