I had actually been looking for a work functioning from residence for some time and also was about to quit. A lot of ‘function from home’ tasks that you find on the internet appear to be some kind of pyramid or ‘start your very own company’ plan. Paying a signing up with fee or buying their items for you to sell on? No thanks!

Someday I chose to have one more little appearance and also stumbled upon The Conversation Shop. I saw the “Live Chat Representative” work on their jobs web page and also, after reading the description, a huge wave of happiness came me. Not just did I match their requirements to a tee (thorough student with a curious mind, solid capacity to multi-task, high levels of organisation social media tools for job seekers and also an inputting speed above 80 words per minute), it additionally seemed like a task that I would actually love to do!

I applied quickly! I patiently waited for a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Team Manager at The Conversation Shop, emailed me as well as used me a ‘Live Chat Meeting’; adhering to on from the first application questions, this is the first stage of the recruitment procedure.

I was rather excited as I had never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s site. I opened my browser, went to The Chat Shop homepage and simply clicked the online conversation tab. I had gotten to my interview.

After presenting myself to a representative that was managing chat at the time, I was rapidly moved to Amy, who was ready and also waiting to begin my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of an informal welcoming conversation (which made me feel at ease). After that it was on to the primary meeting. What was unusual was the fact that the discussion was very similar to an in person meeting, except it was via online chat!

The questions had to do with my previous experience, why I was obtaining the work, how I ‘d take care of particular circumstances and also my expertise of The Conversation Store and their services.

Amy was wanting to expose my toughness and weaknesses to identify whether I can satisfy the high expectations that they set. She would like to know where I would require a little added training and where I can bring brand-new talents to the team.

Why I desired the setting was additionally very crucial certainly. Although much of our group is spread throughout the UK, The Conversation Shop is absolutely a close knit team with big aspirations. Each and every one of us is an integral part of supplying the outcomes that we provide for clients.

Needs, such as my inputting rate, were examined too certainly. Having to convert multiple site site visitors whilst providing client satisfaction implies that you need to think as well as type fast.

Amy also offered me the chance to ask any concerns that I had, and also she addressed them thoroughly. I enjoyed as well as really hoping that I did well in my online conversation interview!

As you’ve most likely thought (by me creating this article) I did succeed in my initial interview for the live conversation job. I was welcomed to the next phase of the application process– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much yet I was additionally really worried! Luckily the telephone interview was not as frightening as I as soon as assumed and also it was much more informal than formal.

I obtained inquired about my hobbies, what I such as to do in my extra time and a couple of questions concerning the Live Chat Representative setting. I additionally had some comments on my ‘Live Conversation Interview’, which was great to hear.

A lot of the questions that Joe asked were about my character. Joe said that moving on with everyone and becoming a part of The Conversation Shop family members was an extremely crucial factor.

It was an enjoyment to talk on the phone to my potential future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … as well as I approved with fantastic satisfaction, obviously. I mored than the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the contracts that required to be signed electronically (just how great is that), my working hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted about 2 hours and he discussed everything I required to find out about the “Live Conversation Representative” setting. I made certain to make great deals of notes in my notebook as it is a whole lot to take in.

I was then given the days of when my training would certainly start (training lasts around 3 weeks and we’re paid during the procedure) as well as various other information I required to know about the training process consisting of exactly what would take place. John was a pleasure to talk to and I really felt comfy chatting to him as he claimed he would be there for any type of questions I may have if I am ever before uncertain or stuck.


I have had a poor bout of disease, which suggested I was not able to start my training when organized. Thankfully The Conversation Shop are a number of wonderful people who are patiently waiting for me to be well enough again. I have actually never known such a comprehending company and I really feel blessed to be used by them.

Just as I will surrender my task search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering and also starting my training. Ideally I shall be a completely fledged live chat agent quickly … enjoy this area, my following article will tell you all about my trip through the training procedure.