I had actually been looking for a job functioning from home for a while and will surrender. The majority of ‘work from home’ jobs that you find on the internet appear to be some form of pyramid or ‘start your own business’ plan. Paying a joining fee or purchasing their items for you to sell on? No many thanks!

One day I decided to have another little appearance as well as came across The Conversation Shop. I saw the “Live Conversation Agent” job on their professions web page and, after reading the description, a large wave of happiness came over me. Not only did I suit their needs to a tee (precise learner with an investigative mind, solid capability to multi-task, high degrees of organisation social media trainer jobs london and also an inputting speed over 80 words per minute), it likewise appeared like a job that I would really enjoy to do!

I applied straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Chat Shop, emailed me as well as used me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the employment procedure.

I was instead delighted as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Shop’s website. I opened my web browser, went to The Conversation Store homepage and merely clicked the live conversation tab. I had actually reached my interview.

After introducing myself to an agent that was managing chat at the time, I was rapidly moved to Amy, who was ready as well as waiting to start my interview.

My interview began like any other: we introduced ourselves and also had a bit of an informal welcoming conversation (that made me feel comfortable). Then it was on to the main meeting. What was unusual was the fact that the discussion was very comparable to an in person interview, except it was through online chat!

The concerns were about my previous experience, why I was looking for the job, exactly how I would certainly take care of particular situations and also my knowledge of The Chat Store as well as their solutions.

Amy was looking to disclose my staminas as well as weak points to identify whether I can meet the high expectations that they establish. She needed to know where I would certainly need a little added training as well as where I can bring new skills to the team.

Why I desired the placement was likewise extremely important certainly. Although much of our team is spread out throughout the UK, The Conversation Shop is certainly a close knit team with large ambitions. Each and every one of us is an important part of supplying the results that we do for clients.

Demands, such as my typing speed, were evaluated too obviously. Having to transform multiple site site visitors whilst supplying client contentment means that you need to think as well as kind fast.

Amy additionally provided me the possibility to ask any questions that I had, and also she addressed them completely. I was happy and also wishing that I did well in my real-time conversation meeting!

As you have actually possibly presumed (by me writing this blog post) I did succeed in my initial meeting for the online chat task. I was invited to the next phase of the application procedure– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far yet I was additionally extremely nervous! Fortunately the telephone interview was not as frightening as I when believed and it was much more casual than formal.

I obtained inquired about my hobbies, what I such as to do in my spare time as well as a few concerns concerning the Live Chat Representative position. I also had some comments on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A lot of the questions that Joe asked were about my individuality. Joe claimed that getting on with everybody and also becoming a part of The Conversation Store household was a really essential variable.

It was a pleasure to talk on the phone to my prospective future bosses and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … and I accepted with terrific satisfaction, certainly. I mored than the moon and also I still am!

When I had actually approved the deal I was emailed the agreements that required to be authorized digitally (how amazing is that), my working hrs, what group I would be in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hrs and also he explained whatever I needed to know about the “Live Conversation Agent” position. I ensured to make lots of notes in my notebook as it is a lot to absorb.

I was then provided the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other details I required to know about the training process consisting of precisely what would take place. John was a satisfaction to speak to and also I felt comfortable talking to him as he stated he would certainly be there for any inquiries I might have if I am ever unclear or stuck.


I have had a bad round of ill health, which implied I was unable to begin my training when prepared. Luckily The Chat Store are a number of wonderful individuals that are patiently awaiting me to be all right once again. I have never ever understood such a comprehending business as well as I really feel blessed to be employed by them.

Equally as I was about to surrender my work search, I stumbled across The Conversation Shop. I’m eagerly awaiting getting well as well as beginning my training. Ideally I shall be a totally fledged real-time conversation agent soon … enjoy this area, my following blog post will certainly tell you everything about my journey through the training process.