I had been searching for a task functioning from home for some time and also will give up. The majority of ‘function from home’ work that you locate online appear to be some type of pyramid or ‘begin your own company’ scheme. Paying a joining fee or acquiring their items for you to sell on? No many thanks!

Eventually I determined to have another little appearance as well as encountered The Chat Store. I saw the “Live Conversation Agent” job on their professions page and, after reviewing the summary, a large wave of joy came me. Not only did I match their needs to a tee (meticulous student with an analytical mind, solid ability to multi-task, high degrees of organisation social media training for job seekers and a keying speed over 80 words per min), it additionally felt like a task that I would actually love to do!

I used straight away! I patiently awaited a reply but, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me as well as provided me a ‘Live Conversation Interview’; complying with on from the preliminary application inquiries, this is the first stage of the employment process.

I was rather delighted as I had actually never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Store’s internet site. I opened my browser, went to The Conversation Store homepage as well as merely clicked the online conversation tab. I had actually come to my interview.

After introducing myself to an agent that was taking care of chat at the time, I was promptly transferred to Amy, who prepared and also waiting to begin my interview.

My meeting started like any other: we introduced ourselves and also had a bit of a casual welcoming chat (which made me really feel at ease). After that it was on to the primary meeting. What was strange was the truth that the conversation was really comparable to an in person interview, except it was by means of real-time conversation!

The inquiries were about my previous experience, why I was making an application for the job, exactly how I would certainly handle specific situations as well as my understanding of The Conversation Shop and also their services.

Amy was seeking to expose my toughness as well as weaknesses to figure out whether I can fulfill the high expectations that they set. She needed to know where I would need a little additional training and where I can bring new abilities to the group.

Why I wanted the setting was additionally really vital of course. Although much of our group is spread throughout the UK, The Conversation Shop is definitely a close weaved team with big aspirations. Every one people is an essential part of supplying the results that we do for customers.

Needs, such as my typing speed, were checked too certainly. Having to convert numerous site visitors whilst giving client contentment implies that you have to assume and also type fast.

Amy additionally gave me the chance to ask any type of questions that I had, and also she addressed them completely. I enjoyed as well as really hoping that I did well in my live chat interview!

As you have actually probably presumed (by me creating this blog post) I did do well in my preliminary meeting for the live chat job. I was invited to the next phase of the application procedure– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far yet I was also very anxious! The good news is the telephone meeting was not as terrifying as I as soon as assumed as well as it was much more laid-back than official.

I obtained asked about my pastimes, what I like to do in my spare time as well as a couple of concerns about the Live Conversation Agent placement. I additionally had some feedback on my ‘Live Conversation Interview’, which was great to listen to.

A great deal of the inquiries that Joe asked were about my individuality. Joe stated that getting on with everyone as well as coming to be a part of The Chat Store family members was a very crucial factor.

It was a satisfaction to speak on the phone to my prospective future managers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … as well as I approved with great satisfaction, obviously. I mored than the moon as well as I still am!

As soon as I had actually approved the deal I was emailed the contracts that required to be signed electronically (just how great is that), my working hours, what team I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted about 2 hours and also he discussed whatever I needed to find out about the “Live Conversation Agent” setting. I made certain to make great deals of notes in my notebook as it is a lot to take in.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) and various other details I required to learn about the training procedure including exactly what would take place. John was an enjoyment to speak to as well as I felt comfy chatting to him as he stated he would be there for any type of questions I may have if I am ever unsure or stuck.


I have had a negative round of ill health, which indicated I was unable to begin my training when prepared. Fortunately The Chat Shop are a number of wonderful people who are patiently awaiting me to be well enough once more. I have actually never recognized such a recognizing firm and also I really feel blessed to be used by them.

Equally as I will give up my job search, I came across The Conversation Store. I’m excitedly awaiting recovering and starting my training. With any luck I will be a fully fledged online conversation agent soon … view this room, my next message will certainly tell you all about my journey with the training procedure.