I had been seeking a task working from house for some time as well as was about to surrender. A lot of ‘work from house’ work that you discover on-line appear to be some kind of pyramid or ‘start your very own service’ plan. Paying a joining cost or purchasing their items for you to sell on? No many thanks!

Someday I chose to have an additional little look and stumbled upon The Conversation Store. I saw the “Live Chat Representative” work on their professions web page and, after checking out the description, a large wave of joy came me. Not just did I match their requirements to a tee (meticulous student with a curious mind, solid ability to multi-task, high levels of organisation social media travel job and also a keying rate over 80 words per minute), it additionally appeared like a task that I would really like to do!

I applied straight away! I patiently waited for a reply however, to my shock, I had not been waiting long in all.

Amy, a Team Supervisor at The Chat Store, emailed me as well as provided me a ‘Live Conversation Interview’; complying with on from the preliminary application concerns, this is the first stage of the recruitment process.

I was rather thrilled as I had actually never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Shop’s internet site. I opened my internet browser, went to The Chat Shop homepage and also simply clicked the online chat tab. I had actually come to my meeting.

After presenting myself to a representative that was managing chat at the time, I was quickly transferred to Amy, that prepared as well as waiting to start my meeting.

My interview began like any other: we presented ourselves as well as had a little bit of a laid-back inviting conversation (which made me really feel comfortable). Then it was on to the primary meeting. What was unusual was the reality that the discussion was very comparable to an in person interview, except it was via real-time chat!

The questions were about my previous experience, why I was getting the work, how I ‘d deal with certain circumstances and also my understanding of The Conversation Store as well as their services.

Amy was seeking to disclose my strengths as well as weak points to establish whether I can meet the high assumptions that they set. She would like to know where I would require a little extra training and also where I can bring new talents to the group.

Why I desired the placement was additionally extremely essential of course. Although much of our team is spread out across the UK, The Chat Store is certainly a close knit team with huge aspirations. Each one of us is an integral part of delivering the outcomes that we provide for clients.

Requirements, such as my keying speed, were tested as well of course. Needing to convert multiple web site visitors whilst offering customer contentment suggests that you have to think as well as type quickly.

Amy also provided me the chance to ask any type of questions that I had, and also she addressed them extensively. I enjoyed as well as wishing that I succeeded in my live chat meeting!

As you have actually most likely thought (by me writing this post) I did succeed in my first meeting for the online chat task. I was welcomed to the next stage of the application process– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this much however I was likewise very worried! Thankfully the telephone interview was not as frightening as I when believed as well as it was much more laid-back than formal.

I obtained asked about my hobbies, what I such as to do in my extra time and a few questions about the Live Conversation Agent setting. I also had some responses on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe stated that proceeding with everybody as well as becoming a part of The Conversation Shop family was an extremely important element.

It was an enjoyment to speak on the phone to my possible future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … and I approved with great pleasure, naturally. I was over the moon and I still am!

Once I had accepted the offer I was emailed the agreements that required to be authorized electronically (how awesome is that), my functioning hrs, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Team Leader. This call lasted about 2 hours as well as he described whatever I required to learn about the “Live Chat Agent” setting. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was after that given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other information I needed to learn about the training process including precisely what would occur. John was a satisfaction to talk with and I really felt comfy talking to him as he stated he would be there for any inquiries I may have if I am ever uncertain or stuck.


I have had a poor bout of illness, which implied I was not able to start my training when organized. The Good News Is The Conversation Shop are a number of fantastic individuals that are patiently awaiting me to be well enough once again. I have never understood such a comprehending company and also I really feel privileged to be employed by them.

Just as I was about to surrender my work search, I came across The Chat Shop. I’m excitedly waiting for getting well and also beginning my training. With any luck I shall be a fully fledged live conversation agent quickly … see this space, my following message will tell you all about my journey with the training procedure.