I had been trying to find a work functioning from residence for a while and was about to give up. A lot of ‘function from home’ jobs that you locate online seem to be some form of pyramid or ‘start your very own business’ system. Paying a joining cost or getting their products for you to sell on? No many thanks!

Eventually I decided to have another little appearance and also stumbled upon The Conversation Store. I saw the “Live Chat Representative” job on their occupations page as well as, after reading the summary, a large wave of happiness came over me. Not only did I fit their requirements to a tee (careful learner with a curious mind, solid capability to multi-task, high degrees of organisation social media university jobs and an inputting rate over 80 words per min), it additionally seemed like a work that I would truly love to do!

I applied quickly! I patiently waited for a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and also used me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the first stage of the recruitment process.

I was instead thrilled as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s web site. I opened my web browser, mosted likely to The Conversation Store homepage and also merely clicked the live chat tab. I had actually come to my interview.

After introducing myself to a representative that was handling chat at the time, I was rapidly moved to Amy, who was ready as well as waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of a laid-back inviting chat (that made me really feel at ease). After that it was on to the major meeting. What was odd was the fact that the discussion was really similar to a face-to-face meeting, other than it was using real-time chat!

The inquiries were about my previous experience, why I was making an application for the work, exactly how I ‘d handle particular circumstances as well as my knowledge of The Conversation Shop and also their solutions.

Amy was looking to reveal my staminas as well as weak points to figure out whether I can fulfill the high expectations that they establish. She would like to know where I would require a little extra training as well as where I might bring brand-new talents to the group.

Why I desired the setting was additionally really important certainly. Although much of our team is spread across the UK, The Chat Store is certainly a close knit group with huge passions. Every one of us is an important part of providing the results that we do for clients.

Demands, such as my keying rate, were tested too naturally. Having to convert multiple website site visitors whilst providing client contentment indicates that you need to think and type fast.

Amy also offered me the chance to ask any kind of inquiries that I had, and she addressed them completely. I mored than happy as well as really hoping that I did well in my online chat interview!

As you have actually probably guessed (by me creating this blog post) I did do well in my initial interview for the live chat job. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far yet I was additionally extremely anxious! Luckily the telephone interview was not as terrifying as I once believed and also it was a lot more informal than formal.

I got asked about my hobbies, what I such as to do in my leisure and also a couple of inquiries concerning the Live Chat Representative setting. I also had some comments on my ‘Live Chat Interview’, which was fantastic to listen to.

A great deal of the questions that Joe asked were about my individuality. Joe claimed that proceeding with everyone and coming to be a part of The Chat Store household was an extremely important factor.

It was a pleasure to talk on the phone to my prospective future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … and I accepted with terrific pleasure, of course. I was over the moon and I still am!

Once I had actually accepted the offer I was emailed the agreements that required to be signed digitally (how amazing is that), my functioning hours, what group I would remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted about 2 hours and he clarified whatever I required to know about the “Live Conversation Agent” placement. I ensured to make great deals of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other details I needed to understand about the training procedure including specifically what would certainly take place. John was a satisfaction to speak to and I felt comfortable chatting to him as he claimed he would be there for any queries I may have if I am ever before unsure or stuck.


I have had a bad spell of illness, which implied I was unable to start my training when prepared. The Good News Is The Conversation Store are a number of fantastic individuals that are patiently awaiting me to be well enough again. I have never ever understood such a recognizing firm and also I really feel blessed to be employed by them.

Just as I was about to surrender my job search, I came across The Chat Shop. I’m excitedly awaiting getting well and also starting my training. Hopefully I will be a totally fledged live chat representative soon … enjoy this room, my following blog post will tell you all about my journey with the training process.