I had actually been trying to find a job functioning from house for some time as well as will quit. The majority of ‘work from residence’ work that you locate on-line appear to be some type of pyramid or ‘begin your very own organization’ plan. Paying a signing up with charge or purchasing their items for you to sell on? No many thanks!

One day I determined to have another little look as well as came across The Chat Store. I saw the “Live Conversation Representative” task on their professions page and, after reviewing the summary, a large wave of joy came me. Not only did I fit their needs to a tee (meticulous student with an inquisitive mind, strong capability to multi-task, high degrees of organisation social media video producer jobs as well as a keying rate over 80 words per minute), it also seemed like a job that I would really like to do!

I applied instantly! I patiently waited for a reply but, to my shock, I had not been waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me and also offered me a ‘Live Chat Meeting’; adhering to on from the first application inquiries, this is the first stage of the recruitment process.

I was instead delighted as I had never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview through The Chat Store’s website. I opened my internet browser, went to The Chat Store homepage and also simply clicked the real-time chat tab. I had reached my interview.

After introducing myself to a representative that was taking care of chat at the time, I was quickly moved to Amy, that prepared and also waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a little of a casual inviting conversation (which made me feel secure). After that it was on to the main interview. What was unusual was the reality that the discussion was very comparable to an in person meeting, except it was via live chat!

The questions had to do with my previous experience, why I was applying for the task, just how I would certainly deal with particular scenarios as well as my expertise of The Conversation Store as well as their services.

Amy was looking to reveal my strengths as well as weaknesses to figure out whether I might satisfy the high expectations that they set. She wished to know where I would require a little additional training as well as where I might bring new skills to the team.

Why I wanted the setting was likewise extremely important of course. Although much of our group is spread across the UK, The Conversation Shop is definitely a close weaved team with big aspirations. Each one of us is an integral part of delivering the results that we do for clients.

Demands, such as my typing rate, were tested also naturally. Having to convert several web site site visitors whilst offering consumer fulfillment means that you need to believe as well as type fast.

Amy also gave me the possibility to ask any type of inquiries that I had, as well as she answered them thoroughly. I was happy and also wishing that I did well in my online conversation interview!

As you’ve possibly presumed (by me writing this blog post) I did succeed in my preliminary interview for the live chat job. I was invited to the next stage of the application process– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far yet I was likewise extremely anxious! Thankfully the telephone meeting was not as terrifying as I when assumed as well as it was a lot more laid-back than formal.

I got asked about my hobbies, what I like to do in my leisure and a few inquiries concerning the Live Conversation Representative placement. I likewise had some comments on my ‘Live Conversation Meeting’, which was great to listen to.

A lot of the questions that Joe asked had to do with my individuality. Joe claimed that moving on with everybody and becoming a part of The Conversation Store family was an extremely crucial variable.

It was a satisfaction to speak on the phone to my potential future managers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … as well as I approved with wonderful pleasure, certainly. I mored than the moon and also I still am!

As soon as I had accepted the offer I was emailed the contracts that required to be authorized electronically (just how awesome is that), my functioning hours, what group I would remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted around 2 hrs and he discussed everything I required to find out about the “Live Chat Agent” placement. I ensured to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that given the days of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) and various other information I needed to know about the training procedure including precisely what would happen. John was an enjoyment to speak with and also I really felt comfortable chatting to him as he stated he would be there for any type of inquiries I may have if I am ever before not sure or stuck.


I have had a negative spell of ill health, which implied I was incapable to begin my training when arranged. Thankfully The Chat Shop are a number of remarkable individuals that are patiently awaiting me to be all right again. I have actually never ever known such an understanding firm as well as I really feel blessed to be employed by them.

Equally as I will give up my task search, I came across The Conversation Store. I’m eagerly waiting for recovering as well as starting my training. Hopefully I shall be a fully fledged online chat agent soon … watch this space, my following blog post will inform you everything about my journey with the training process.