I had been looking for a task functioning from home for some time and also was about to quit. A lot of ‘work from home’ work that you locate online appear to be some type of pyramid or ‘begin your very own organization’ plan. Paying a joining cost or purchasing their items for you to sell on? No many thanks!

Someday I made a decision to have one more little look as well as found The Conversation Shop. I saw the “Live Conversation Agent” job on their occupations web page and, after reviewing the summary, a large wave of joy came me. Not only did I fit their needs to a tee (precise student with a curious mind, strong capability to multi-task, high levels of organisation social media videographer job description and a typing rate above 80 words per min), it additionally seemed like a task that I would actually like to do!

I applied immediately! I patiently waited for a reply however, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and offered me a ‘Live Chat Meeting’; adhering to on from the initial application questions, this is the initial stage of the employment procedure.

I was rather delighted as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s internet site. I opened my internet browser, went to The Chat Shop homepage and also simply clicked the online conversation tab. I had come to my meeting.

After introducing myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, who prepared as well as waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little of an informal inviting conversation (that made me feel secure). Then it was on to the main interview. What was strange was the truth that the discussion was very comparable to an in person interview, except it was using online conversation!

The inquiries had to do with my previous experience, why I was requesting the job, exactly how I ‘d manage particular scenarios as well as my expertise of The Conversation Store and also their services.

Amy was looking to disclose my strengths as well as weaknesses to establish whether I might fulfill the high expectations that they establish. She wanted to know where I would certainly require a little extra training as well as where I might bring brand-new skills to the group.

Why I wanted the setting was also very vital of course. Although much of our team is spread throughout the UK, The Chat Store is definitely a close weaved team with big ambitions. Every one people is an indispensable part of supplying the results that we do for clients.

Demands, such as my keying speed, were checked as well naturally. Having to convert multiple internet site site visitors whilst providing consumer contentment means that you have to think and kind quickly.

Amy also provided me the chance to ask any type of inquiries that I had, and she addressed them extensively. I enjoyed as well as hoping that I did well in my live chat meeting!

As you’ve probably presumed (by me writing this post) I did do well in my first meeting for the online conversation task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far but I was additionally really nervous! Luckily the telephone interview was not as frightening as I once thought and also it was much more casual than formal.

I got inquired about my pastimes, what I such as to do in my leisure and a few inquiries concerning the Live Conversation Agent setting. I also had some comments on my ‘Live Conversation Meeting’, which was terrific to listen to.

A great deal of the concerns that Joe asked had to do with my individuality. Joe stated that getting on with everybody and also ending up being a part of The Chat Shop family members was a very essential aspect.

It was a satisfaction to speak on the phone to my prospective future managers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … and also I approved with fantastic enjoyment, certainly. I mored than the moon and also I still am!

When I had accepted the deal I was emailed the contracts that needed to be signed electronically (exactly how amazing is that), my working hours, what team I would remain in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hrs as well as he discussed every little thing I needed to know about the “Live Chat Representative” placement. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the procedure) as well as other information I needed to find out about the training process consisting of exactly what would certainly occur. John was a pleasure to talk with as well as I really felt comfortable talking to him as he claimed he would be there for any queries I might have if I am ever unsure or stuck.


I have had a poor bout of disease, which indicated I was not able to begin my training when organized. Luckily The Chat Shop are a lot of terrific individuals that are patiently awaiting me to be well enough once more. I have never ever recognized such a recognizing business and also I feel blessed to be employed by them.

Just as I will quit my work search, I came across The Chat Store. I’m excitedly awaiting healing as well as starting my training. Hopefully I shall be a totally fledged online chat representative quickly … enjoy this area, my next post will tell you everything about my journey with the training process.