I had actually been trying to find a task functioning from home for some time and also will give up. Most ‘function from home’ work that you locate online appear to be some type of pyramid or ‘begin your very own organization’ system. Paying a joining charge or getting their products for you to sell on? No thanks!

Eventually I chose to have another little look and found The Chat Shop. I saw the “Live Chat Agent” work on their careers web page as well as, after reviewing the description, a huge wave of happiness came me. Not just did I match their requirements to a tee (thorough student with a curious mind, solid capability to multi-task, high levels of organisation social media web developer job description as well as a keying rate above 80 words per minute), it also looked like a job that I would really like to do!

I used immediately! I patiently awaited a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; following on from the initial application inquiries, this is the initial stage of the employment process.

I was instead excited as I had actually never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Chat Store’s internet site. I opened my web browser, mosted likely to The Chat Store homepage and simply clicked the real-time chat tab. I had actually arrived at my interview.

After introducing myself to an agent that was managing chat at the time, I was rapidly moved to Amy, who was ready and also waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a little bit of an informal welcoming chat (which made me feel secure). Then it was on to the main interview. What was odd was the reality that the conversation was really comparable to a face-to-face interview, other than it was via online chat!

The inquiries were about my previous experience, why I was requesting the task, just how I would certainly manage particular circumstances and my understanding of The Chat Shop as well as their services.

Amy was seeking to reveal my staminas and also weaknesses to determine whether I might satisfy the high assumptions that they set. She wanted to know where I would certainly need a little extra training as well as where I might bring brand-new skills to the team.

Why I wanted the position was likewise really crucial naturally. Although much of our team is spread throughout the UK, The Chat Shop is certainly a close weaved team with large passions. Each and every one people is an integral part of providing the results that we do for clients.

Requirements, such as my keying speed, were examined also naturally. Having to transform numerous web site visitors whilst providing client satisfaction implies that you need to think and type quick.

Amy also offered me the chance to ask any questions that I had, and also she addressed them extensively. I enjoyed and also really hoping that I did well in my live conversation interview!

As you’ve possibly thought (by me composing this blog post) I did do well in my initial interview for the online chat work. I was invited to the following phase of the application procedure– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much but I was also very anxious! Luckily the telephone meeting was not as scary as I when believed as well as it was a lot more laid-back than formal.

I got asked about my pastimes, what I like to do in my leisure and also a few inquiries about the Live Chat Agent placement. I also had some comments on my ‘Live Conversation Interview’, which was excellent to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe said that proceeding with everybody and coming to be a part of The Chat Store household was a very crucial element.

It was a satisfaction to speak on the phone to my possible future managers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the placement … and I approved with terrific satisfaction, of course. I was over the moon and I still am!

As soon as I had approved the offer I was emailed the agreements that needed to be authorized electronically (just how awesome is that), my functioning hrs, what team I would remain in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he explained everything I required to learn about the “Live Conversation Representative” placement. I made sure to make lots of notes in my notebook as it is a lot to absorb.

I was after that offered the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the procedure) as well as various other information I required to find out about the training procedure including specifically what would certainly happen. John was an enjoyment to talk to as well as I felt comfortable chatting to him as he stated he would be there for any kind of inquiries I may have if I am ever before unsure or stuck.


I have had a negative bout of ill health, which suggested I was unable to start my training when prepared. The Good News Is The Chat Store are a bunch of fantastic people that are patiently waiting on me to be well enough once more. I have actually never ever recognized such a comprehending company and also I feel fortunate to be employed by them.

Equally as I was about to surrender my job search, I stumbled across The Chat Shop. I’m eagerly waiting for recovering and also beginning my training. With any luck I shall be a fully fledged real-time chat agent quickly … view this space, my next blog post will certainly inform you all about my journey via the training procedure.