I had been looking for a job functioning from home for a while and was about to quit. The majority of ‘function from house’ tasks that you find online seem to be some kind of pyramid or ‘start your own business’ scheme. Paying a joining cost or buying their items for you to sell on? No thanks!

Eventually I chose to have another little appearance and also found The Chat Store. I saw the “Live Chat Representative” work on their careers page and, after reviewing the description, a large wave of joy came me. Not just did I match their needs to a tee (thorough student with an inquisitive mind, strong ability to multi-task, high levels of organisation social media websites for jobs as well as a keying rate above 80 words per min), it likewise felt like a job that I would really love to do!

I applied straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Interview’; complying with on from the first application concerns, this is the initial stage of the recruitment procedure.

I was instead excited as I had never experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s site. I opened my internet browser, mosted likely to The Chat Store homepage as well as simply clicked the real-time chat tab. I had arrived at my meeting.

After introducing myself to an agent that was managing chat at the time, I was promptly moved to Amy, that prepared and also waiting to begin my interview.

My interview began like any other: we presented ourselves and had a little bit of a casual welcoming conversation (which made me feel at ease). After that it was on to the main meeting. What was unusual was the truth that the discussion was extremely comparable to a face-to-face meeting, except it was by means of online conversation!

The questions had to do with my previous experience, why I was getting the task, how I would certainly handle particular circumstances and my expertise of The Chat Shop and also their solutions.

Amy was aiming to reveal my strengths and weak points to determine whether I might fulfill the high expectations that they set. She wanted to know where I would need a little additional training as well as where I can bring new abilities to the team.

Why I desired the placement was additionally very vital certainly. Although much of our team is spread throughout the UK, The Chat Shop is definitely a close weaved group with big passions. Each and every one of us is an indispensable part of supplying the outcomes that we do for customers.

Requirements, such as my keying rate, were examined also certainly. Needing to transform several internet site visitors whilst offering client complete satisfaction implies that you need to assume as well as type quickly.

Amy also gave me the possibility to ask any kind of concerns that I had, and she answered them completely. I mored than happy and also hoping that I did well in my online chat meeting!

As you have actually most likely thought (by me creating this blog post) I did succeed in my preliminary meeting for the real-time conversation task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this far but I was also extremely nervous! Thankfully the telephone meeting was not as scary as I once believed and it was extra casual than official.

I got inquired about my hobbies, what I like to do in my leisure and also a couple of inquiries concerning the Live Chat Agent setting. I also had some feedback on my ‘Live Conversation Interview’, which was excellent to hear.

A lot of the inquiries that Joe asked were about my personality. Joe stated that moving on with everyone and also becoming a part of The Conversation Shop family members was a very important factor.

It was a pleasure to speak on the phone to my prospective future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the position … and also I accepted with terrific satisfaction, naturally. I was over the moon and I still am!

When I had accepted the deal I was emailed the contracts that required to be signed electronically (how trendy is that), my working hours, what team I would certainly be in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hrs and he explained everything I required to find out about the “Live Conversation Agent” position. I made sure to make great deals of notes in my notebook as it is a whole lot to take in.

I was then given the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) and various other details I required to find out about the training process consisting of precisely what would certainly take place. John was a pleasure to talk to and I felt comfy talking to him as he stated he would be there for any kind of inquiries I may have if I am ever uncertain or stuck.

Regrettably…

I have had a bad spell of disease, which indicated I was not able to start my training when organized. Fortunately The Chat Store are a bunch of fantastic individuals that are patiently waiting on me to be all right again. I have never recognized such a comprehending company and I feel blessed to be used by them.

Just as I will quit my task search, I came across The Conversation Shop. I’m eagerly awaiting getting well as well as beginning my training. Hopefully I will be a totally fledged online conversation representative soon … watch this room, my following message will tell you all about my journey with the training procedure.