I had actually been looking for a task functioning from residence for some time and also will give up. Most ‘work from house’ tasks that you locate on the internet appear to be some type of pyramid or ‘start your own company’ scheme. Paying a joining fee or purchasing their items for you to sell on? No thanks!

Eventually I chose to have an additional little appearance as well as stumbled upon The Chat Shop. I saw the “Live Chat Representative” work on their jobs web page and also, after checking out the description, a huge wave of joy came me. Not only did I suit their requirements to a tee (meticulous learner with a curious mind, solid capacity to multi-task, high levels of organisation social media when job screening and a typing speed above 80 words per min), it likewise looked like a task that I would actually like to do!

I used straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me and also used me a ‘Live Chat Meeting’; complying with on from the preliminary application questions, this is the first stage of the employment process.

I was instead delighted as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s site. I opened my browser, went to The Conversation Shop homepage as well as merely clicked the live conversation tab. I had actually come to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was quickly moved to Amy, that prepared as well as waiting to start my meeting.

My interview began like any other: we presented ourselves and also had a little of an informal welcoming chat (which made me really feel at ease). Then it was on to the main interview. What was odd was the truth that the conversation was extremely comparable to a face-to-face meeting, other than it was by means of real-time conversation!

The questions had to do with my previous experience, why I was looking for the job, how I would certainly handle specific situations and also my knowledge of The Conversation Store as well as their services.

Amy was seeking to disclose my strengths and weaknesses to identify whether I might fulfill the high expectations that they establish. She needed to know where I would certainly need a little additional training and where I can bring new abilities to the team.

Why I desired the position was likewise very crucial of course. Although much of our group is spread out across the UK, The Chat Shop is certainly a close knit team with big aspirations. Each and every one of us is an integral part of delivering the outcomes that we provide for customers.

Requirements, such as my keying speed, were checked as well of course. Having to transform numerous web site site visitors whilst offering consumer complete satisfaction implies that you need to believe and also type quickly.

Amy also gave me the opportunity to ask any type of concerns that I had, as well as she addressed them completely. I mored than happy and hoping that I succeeded in my real-time conversation meeting!

As you’ve probably guessed (by me creating this article) I did succeed in my initial meeting for the online chat work. I was welcomed to the next stage of the application procedure– a telephone interview with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much however I was additionally really worried! The good news is the telephone meeting was not as scary as I when thought as well as it was extra informal than official.

I got inquired about my hobbies, what I like to do in my extra time and also a few questions concerning the Live Chat Representative setting. I likewise had some feedback on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the inquiries that Joe asked had to do with my character. Joe stated that getting on with everybody and becoming a part of The Chat Store family was an extremely essential factor.

It was an enjoyment to speak on the phone to my potential future employers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … and also I accepted with terrific pleasure, of course. I mored than the moon as well as I still am!

When I had accepted the deal I was emailed the agreements that needed to be signed digitally (how cool is that), my functioning hrs, what group I would be in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs and he described whatever I required to know about the “Live Chat Representative” placement. I saw to it to make great deals of notes in my note pad as it is a whole lot to take in.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the process) and other details I needed to understand about the training procedure consisting of exactly what would certainly happen. John was an enjoyment to talk to and also I really felt comfortable talking to him as he claimed he would certainly be there for any queries I might have if I am ever not sure or stuck.


I have had a bad round of ill health, which suggested I was unable to begin my training when prepared. Luckily The Chat Shop are a number of terrific individuals that are patiently waiting for me to be well enough again. I have never ever recognized such a recognizing business and I feel blessed to be used by them.

Just as I was about to quit my job search, I came across The Conversation Store. I’m excitedly waiting for healing and also starting my training. Ideally I will be a totally fledged live conversation representative quickly … see this space, my next article will tell you everything about my journey through the training process.