I had been trying to find a work working from home for some time and was about to surrender. Most ‘function from home’ jobs that you find on-line seem to be some kind of pyramid or ‘begin your own company’ system. Paying a signing up with fee or acquiring their items for you to sell on? No many thanks!

Eventually I made a decision to have one more little look and also came across The Chat Shop. I saw the “Live Conversation Agent” work on their careers web page and, after reviewing the description, a large wave of joy came over me. Not just did I fit their demands to a tee (thorough learner with an inquisitive mind, solid ability to multi-task, high levels of organisation social media worker jobs and also an inputting speed above 80 words per minute), it likewise appeared like a job that I would really enjoy to do!

I applied immediately! I patiently awaited a reply yet, to my shock, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Store, emailed me and also provided me a ‘Live Chat Interview’; complying with on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was rather delighted as I had never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s internet site. I opened my internet browser, went to The Conversation Shop homepage as well as simply clicked the online conversation tab. I had actually arrived at my interview.

After presenting myself to a representative that was managing chat at the time, I was swiftly moved to Amy, that was ready and waiting to start my interview.

My meeting started like any other: we presented ourselves and also had a bit of a laid-back inviting chat (which made me feel secure). After that it was on to the main interview. What was strange was the fact that the conversation was very comparable to a face-to-face interview, other than it was via online conversation!

The inquiries were about my previous experience, why I was looking for the task, exactly how I would certainly take care of specific situations and also my expertise of The Conversation Store and also their services.

Amy was looking to disclose my staminas and also weaknesses to figure out whether I might meet the high assumptions that they set. She wished to know where I would certainly need a little added training and also where I can bring new abilities to the group.

Why I wanted the placement was likewise extremely essential certainly. Although much of our group is spread throughout the UK, The Chat Store is absolutely a close knit team with big aspirations. Each and every one people is an indispensable part of supplying the outcomes that we do for clients.

Needs, such as my typing rate, were tested also naturally. Needing to convert several web site site visitors whilst offering client satisfaction implies that you have to think and type fast.

Amy additionally offered me the opportunity to ask any inquiries that I had, and also she addressed them completely. I was happy as well as really hoping that I did well in my live conversation interview!

As you have actually possibly presumed (by me creating this article) I did succeed in my initial interview for the real-time conversation task. I was welcomed to the next phase of the application process– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this much however I was also extremely worried! Thankfully the telephone meeting was not as terrifying as I as soon as assumed and it was much more informal than formal.

I got asked about my leisure activities, what I such as to do in my spare time and a few inquiries regarding the Live Conversation Agent setting. I additionally had some responses on my ‘Live Conversation Meeting’, which was wonderful to hear.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that getting on with everyone and becoming a part of The Chat Store family members was a very vital variable.

It was a satisfaction to talk on the phone to my potential future managers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … as well as I accepted with great satisfaction, obviously. I mored than the moon and also I still am!

Once I had accepted the offer I was emailed the agreements that needed to be authorized digitally (just how trendy is that), my functioning hours, what team I would remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted about 2 hours and he explained every little thing I needed to understand about the “Live Conversation Representative” placement. I made certain to make lots of notes in my note pad as it is a lot to absorb.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the procedure) as well as other details I needed to know about the training process consisting of precisely what would happen. John was a satisfaction to talk to and I felt comfortable talking to him as he said he would certainly be there for any type of questions I may have if I am ever uncertain or stuck.


I have had a bad spell of ill health, which implied I was not able to start my training when set up. Fortunately The Chat Store are a number of fantastic individuals that are patiently awaiting me to be all right again. I have actually never ever recognized such an understanding company as well as I really feel privileged to be utilized by them.

Just as I will give up my task search, I came across The Chat Store. I’m eagerly awaiting healing as well as starting my training. Ideally I shall be a completely fledged online chat agent soon … enjoy this room, my next post will certainly tell you all about my journey through the training process.