I had actually been seeking a task working from house for a while as well as will give up. A lot of ‘function from home’ jobs that you discover on the internet appear to be some kind of pyramid or ‘start your own business’ scheme. Paying a signing up with cost or buying their products for you to sell on? No thanks!

One day I made a decision to have one more little appearance as well as came across The Chat Store. I saw the “Live Conversation Representative” task on their jobs page and also, after checking out the description, a huge wave of happiness came over me. Not only did I fit their demands to a tee (careful student with an inquisitive mind, solid capacity to multi-task, high levels of organisation social media writer job description and also an inputting speed over 80 words per min), it additionally appeared like a work that I would truly love to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Store, emailed me and also offered me a ‘Live Chat Meeting’; following on from the preliminary application questions, this is the first stage of the recruitment process.

I was instead excited as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s site. I opened my internet browser, went to The Chat Shop homepage and merely clicked the real-time conversation tab. I had actually reached my interview.

After presenting myself to an agent that was handling chat at the time, I was rapidly moved to Amy, that prepared as well as waiting to start my interview.

My meeting started like any other: we presented ourselves and had a little of a laid-back inviting conversation (which made me feel secure). After that it was on to the primary meeting. What was strange was the reality that the discussion was very similar to an in person interview, other than it was by means of real-time chat!

The inquiries were about my previous experience, why I was requesting the task, exactly how I ‘d handle certain scenarios and also my understanding of The Chat Store and also their services.

Amy was wanting to reveal my staminas as well as weaknesses to identify whether I can meet the high expectations that they set. She wanted to know where I would certainly need a little added training and also where I could bring brand-new skills to the team.

Why I wanted the position was likewise really essential obviously. Although much of our team is spread across the UK, The Conversation Shop is definitely a close weaved team with big ambitions. Each and every one people is an important part of providing the outcomes that we do for customers.

Needs, such as my typing speed, were tested as well of course. Needing to convert numerous website site visitors whilst supplying consumer contentment implies that you need to believe and kind fast.

Amy additionally gave me the possibility to ask any kind of inquiries that I had, as well as she answered them thoroughly. I mored than happy and also wishing that I succeeded in my online conversation interview!

As you have actually most likely thought (by me writing this blog post) I did succeed in my first meeting for the real-time conversation task. I was invited to the next phase of the application process– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far but I was likewise very worried! Luckily the telephone interview was not as terrifying as I when believed as well as it was extra laid-back than official.

I obtained asked about my hobbies, what I such as to do in my leisure and a few questions regarding the Live Conversation Agent placement. I also had some responses on my ‘Live Chat Interview’, which was wonderful to hear.

A lot of the concerns that Joe asked were about my character. Joe said that moving on with everybody and also coming to be a part of The Chat Shop household was a really crucial aspect.

It was a satisfaction to talk on the phone to my prospective future employers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … and I accepted with great satisfaction, of course. I was over the moon and also I still am!

When I had accepted the offer I was emailed the contracts that required to be signed electronically (exactly how cool is that), my working hours, what team I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted about 2 hours and he clarified everything I needed to understand about the “Live Conversation Representative” placement. I made sure to make great deals of notes in my notebook as it is a great deal to absorb.

I was after that provided the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid during the procedure) and also various other details I required to understand about the training process consisting of precisely what would happen. John was an enjoyment to talk with and also I felt comfortable talking to him as he said he would certainly be there for any questions I might have if I am ever unsure or stuck.


I have had a poor round of ill health, which meant I was incapable to begin my training when arranged. The Good News Is The Conversation Store are a lot of remarkable individuals that are patiently awaiting me to be all right again. I have never ever understood such an understanding firm and I really feel fortunate to be used by them.

Just as I will quit my task search, I stumbled across The Chat Shop. I’m excitedly awaiting healing and beginning my training. Ideally I will be a fully fledged live chat agent soon … view this area, my following post will tell you everything about my trip through the training procedure.