I had been looking for a task functioning from home for a while and was about to surrender. The majority of ‘work from residence’ work that you locate on the internet seem to be some form of pyramid or ‘start your very own organization’ system. Paying a signing up with fee or buying their items for you to sell on? No many thanks!

Eventually I decided to have another little appearance and also encountered The Conversation Shop. I saw the “Live Chat Agent” task on their careers page as well as, after reviewing the summary, a huge wave of joy came by me. Not just did I match their needs to a tee (precise learner with an investigative mind, solid capacity to multi-task, high degrees of organisation social media writer jobs and also a typing speed over 80 words per minute), it likewise looked like a task that I would actually love to do!

I applied straight away! I patiently awaited a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as supplied me a ‘Live Chat Meeting’; following on from the preliminary application concerns, this is the initial stage of the employment process.

I was rather thrilled as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s site. I opened my web browser, mosted likely to The Conversation Shop homepage and also just clicked the real-time chat tab. I had actually come to my interview.

After introducing myself to a representative that was taking care of conversation at the time, I was rapidly transferred to Amy, that was ready and also waiting to begin my interview.

My meeting began like any other: we presented ourselves and also had a bit of a casual welcoming chat (that made me really feel comfortable). After that it was on to the main interview. What was strange was the reality that the conversation was very similar to an in person meeting, other than it was by means of real-time conversation!

The concerns had to do with my previous experience, why I was requesting the task, exactly how I ‘d take care of specific situations and my knowledge of The Chat Shop as well as their solutions.

Amy was aiming to expose my toughness as well as weaknesses to figure out whether I can fulfill the high assumptions that they establish. She would like to know where I would need a little additional training and also where I might bring new talents to the group.

Why I wanted the placement was additionally extremely crucial naturally. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close knit team with big ambitions. Every one people is an important part of providing the results that we do for clients.

Needs, such as my typing rate, were tested also naturally. Needing to convert numerous website site visitors whilst offering consumer satisfaction suggests that you have to believe and also kind fast.

Amy likewise offered me the opportunity to ask any kind of concerns that I had, as well as she answered them extensively. I mored than happy and also hoping that I did well in my live chat interview!

As you’ve possibly guessed (by me composing this post) I did do well in my first interview for the real-time chat task. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this much however I was likewise very anxious! Thankfully the telephone meeting was not as terrifying as I once thought as well as it was extra casual than official.

I obtained inquired about my pastimes, what I like to do in my spare time as well as a couple of questions concerning the Live Conversation Representative position. I likewise had some responses on my ‘Live Chat Meeting’, which was fantastic to hear.

A lot of the inquiries that Joe asked had to do with my character. Joe claimed that getting on with everyone and also becoming a part of The Chat Store family was a very important aspect.

It was a pleasure to speak on the phone to my prospective future employers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … as well as I approved with fantastic enjoyment, naturally. I was over the moon as well as I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be signed digitally (how cool is that), my functioning hours, what team I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hours and he discussed everything I required to know about the “Live Chat Agent” setting. I saw to it to make lots of notes in my notebook as it is a lot to take in.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) and also other information I needed to know about the training process consisting of specifically what would happen. John was an enjoyment to talk with as well as I really felt comfortable talking to him as he stated he would be there for any type of queries I might have if I am ever before uncertain or stuck.


I have had a negative bout of disease, which meant I was not able to begin my training when arranged. Thankfully The Chat Store are a number of remarkable people who are patiently waiting for me to be all right once more. I have actually never understood such a comprehending company as well as I feel blessed to be used by them.

Equally as I was about to give up my work search, I stumbled across The Chat Shop. I’m eagerly awaiting recovering as well as beginning my training. Ideally I will be a completely fledged live conversation representative quickly … enjoy this area, my following post will inform you all about my journey via the training procedure.