I had been trying to find a work working from house for a while and was about to quit. The majority of ‘work from residence’ tasks that you find online appear to be some type of pyramid or ‘begin your very own company’ system. Paying a signing up with fee or getting their products for you to sell on? No many thanks!

One day I determined to have one more little look and also stumbled upon The Conversation Store. I saw the “Live Conversation Agent” task on their jobs web page and, after checking out the description, a big wave of happiness came by me. Not only did I suit their demands to a tee (thorough learner with a curious mind, solid capability to multi-task, high levels of organisation social media writing jobs and also a typing speed over 80 words per minute), it also felt like a task that I would actually like to do!

I applied straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Chat Store, emailed me and used me a ‘Live Conversation Interview’; complying with on from the initial application concerns, this is the first stage of the recruitment procedure.

I was instead thrilled as I had actually never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s web site. I opened my browser, went to The Chat Store homepage as well as simply clicked the real-time chat tab. I had reached my meeting.

After introducing myself to a representative that was managing chat at the time, I was quickly moved to Amy, that prepared and waiting to begin my interview.

My meeting began like any other: we introduced ourselves as well as had a little bit of a laid-back inviting chat (which made me really feel at ease). Then it was on to the major interview. What was unusual was the truth that the conversation was extremely comparable to an in person meeting, except it was via live conversation!

The concerns were about my previous experience, why I was requesting the job, how I ‘d take care of specific situations and also my understanding of The Conversation Store and also their services.

Amy was looking to disclose my toughness as well as weaknesses to figure out whether I might fulfill the high assumptions that they establish. She wanted to know where I would need a little extra training and where I might bring new talents to the team.

Why I wanted the position was likewise really vital of course. Although much of our team is spread out across the UK, The Chat Store is certainly a close weaved team with big aspirations. Every one people is an important part of supplying the outcomes that we do for clients.

Needs, such as my typing rate, were examined too naturally. Needing to convert numerous web site site visitors whilst offering consumer contentment suggests that you have to assume as well as type quick.

Amy likewise gave me the possibility to ask any questions that I had, and she addressed them thoroughly. I mored than happy and wishing that I succeeded in my real-time chat meeting!

As you’ve possibly presumed (by me composing this blog post) I did do well in my initial interview for the online conversation work. I was welcomed to the following phase of the application procedure– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far however I was additionally really anxious! Thankfully the telephone meeting was not as terrifying as I once believed and it was extra laid-back than formal.

I obtained asked about my pastimes, what I such as to do in my leisure as well as a few concerns regarding the Live Chat Representative position. I additionally had some responses on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the inquiries that Joe asked were about my character. Joe claimed that proceeding with everybody and becoming a part of The Conversation Shop family was a really vital element.

It was an enjoyment to talk on the phone to my possible future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and also I accepted with fantastic satisfaction, naturally. I mored than the moon and I still am!

Once I had actually accepted the offer I was emailed the agreements that needed to be authorized digitally (exactly how amazing is that), my functioning hours, what group I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hours and also he discussed every little thing I needed to learn about the “Live Conversation Agent” position. I made sure to make lots of notes in my note pad as it is a great deal to absorb.

I was after that provided the dates of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and other information I needed to know about the training process including exactly what would occur. John was a satisfaction to talk with and I felt comfortable talking to him as he claimed he would be there for any type of inquiries I might have if I am ever before not sure or stuck.


I have had a bad round of ill health, which suggested I was incapable to start my training when arranged. The Good News Is The Chat Shop are a lot of remarkable people who are patiently waiting on me to be all right once again. I have actually never ever understood such an understanding company as well as I feel blessed to be utilized by them.

Just as I was about to quit my work search, I came across The Conversation Shop. I’m excitedly awaiting recovering and also starting my training. With any luck I shall be a completely fledged live chat agent soon … view this room, my next post will certainly tell you all about my journey with the training process.