I had actually been looking for a job working from house for a while and was about to quit. Most ‘function from house’ work that you find online appear to be some kind of pyramid or ‘start your own organization’ scheme. Paying a signing up with cost or getting their products for you to sell on? No many thanks!

Eventually I made a decision to have an additional little look and discovered The Chat Shop. I saw the “Live Conversation Representative” job on their professions page and also, after checking out the description, a huge wave of joy came me. Not only did I fit their demands to a tee (thorough student with an analytical mind, strong capability to multi-task, high levels of organisation social public relations social media public relations job description as well as a keying rate over 80 words per minute), it also felt like a task that I would actually like to do!

I used immediately! I patiently waited for a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me and also supplied me a ‘Live Chat Interview’; complying with on from the initial application concerns, this is the first stage of the employment process.

I was rather thrilled as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Shop’s website. I opened my browser, went to The Conversation Store homepage as well as simply clicked the real-time chat tab. I had come to my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was quickly transferred to Amy, who was ready as well as waiting to begin my interview.

My meeting started like any other: we introduced ourselves as well as had a little of an informal welcoming chat (that made me feel comfortable). After that it was on to the main interview. What was strange was the reality that the conversation was extremely comparable to an in person meeting, other than it was via real-time chat!

The inquiries were about my previous experience, why I was applying for the task, how I would certainly manage certain circumstances and also my understanding of The Conversation Shop and their solutions.

Amy was looking to disclose my toughness as well as weaknesses to establish whether I might fulfill the high expectations that they establish. She needed to know where I would certainly need a little extra training and where I could bring brand-new talents to the group.

Why I wanted the setting was also very vital obviously. Although much of our team is spread throughout the UK, The Chat Store is absolutely a close weaved team with large aspirations. Each one people is an integral part of providing the outcomes that we provide for customers.

Needs, such as my inputting speed, were tested as well obviously. Having to convert multiple web site site visitors whilst offering customer complete satisfaction implies that you need to think and kind fast.

Amy likewise offered me the possibility to ask any kind of inquiries that I had, and also she answered them thoroughly. I was happy and hoping that I did well in my live conversation meeting!

As you have actually most likely thought (by me creating this blog post) I did do well in my initial meeting for the online conversation task. I was welcomed to the next stage of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far yet I was additionally really anxious! Thankfully the telephone meeting was not as frightening as I once believed and also it was much more casual than official.

I got asked about my leisure activities, what I such as to do in my extra time as well as a few concerns concerning the Live Conversation Representative position. I also had some responses on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe claimed that getting on with everyone and coming to be a part of The Chat Store family members was an extremely essential factor.

It was an enjoyment to talk on the phone to my possible future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … and I approved with great satisfaction, obviously. I mored than the moon and I still am!

Once I had actually approved the offer I was emailed the agreements that required to be authorized digitally (exactly how amazing is that), my working hours, what group I would remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs and he described every little thing I required to learn about the “Live Conversation Representative” position. I ensured to make lots of notes in my notebook as it is a great deal to take in.

I was after that given the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the process) and also various other information I needed to know about the training procedure consisting of specifically what would certainly happen. John was an enjoyment to talk to and I really felt comfy chatting to him as he claimed he would certainly be there for any inquiries I may have if I am ever not sure or stuck.


I have had a poor spell of ill health, which suggested I was unable to start my training when set up. The Good News Is The Conversation Store are a bunch of remarkable people that are patiently waiting on me to be all right once again. I have never ever known such a recognizing firm and also I really feel blessed to be utilized by them.

Just as I was about to give up my job search, I came across The Chat Store. I’m excitedly awaiting getting well and starting my training. Hopefully I will be a fully fledged live chat agent quickly … see this area, my following blog post will tell you everything about my trip through the training process.