I had actually been trying to find a job working from house for some time and was about to quit. A lot of ‘function from residence’ work that you discover online seem to be some form of pyramid or ‘start your very own company’ scheme. Paying a signing up with fee or buying their products for you to sell on? No many thanks!

Someday I determined to have an additional little appearance and found The Chat Store. I saw the “Live Conversation Representative” work on their professions web page and also, after reviewing the description, a huge wave of joy came me. Not just did I fit their demands to a tee (thorough learner with an inquisitive mind, strong ability to multi-task, high degrees of organisation sport social media jobs and also a keying rate over 80 words per min), it likewise appeared like a work that I would actually like to do!

I used quickly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also used me a ‘Live Conversation Meeting’; following on from the initial application concerns, this is the initial stage of the employment process.

I was instead delighted as I had never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s web site. I opened my web browser, went to The Chat Shop homepage and simply clicked the real-time conversation tab. I had actually gotten to my interview.

After introducing myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, who was ready and also waiting to start my meeting.

My meeting began like any other: we presented ourselves as well as had a bit of an informal welcoming conversation (that made me really feel secure). Then it was on to the major interview. What was odd was the reality that the conversation was very comparable to an in person interview, other than it was via real-time conversation!

The questions were about my previous experience, why I was making an application for the job, how I would certainly handle certain scenarios and my expertise of The Conversation Store as well as their solutions.

Amy was seeking to reveal my staminas and weaknesses to identify whether I can fulfill the high expectations that they set. She wished to know where I would require a little extra training as well as where I could bring new abilities to the team.

Why I desired the setting was also very crucial obviously. Although much of our team is spread out across the UK, The Conversation Store is definitely a close knit group with huge aspirations. Each and every one people is an important part of delivering the outcomes that we provide for clients.

Demands, such as my keying speed, were evaluated too of course. Needing to convert numerous web site visitors whilst supplying consumer fulfillment implies that you need to assume and type quick.

Amy additionally gave me the opportunity to ask any type of inquiries that I had, and also she answered them thoroughly. I enjoyed and also wishing that I succeeded in my real-time chat meeting!

As you have actually probably guessed (by me writing this post) I did succeed in my first interview for the live chat work. I was welcomed to the following stage of the application process– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much yet I was likewise really worried! Luckily the telephone interview was not as terrifying as I once assumed and it was extra casual than formal.

I obtained inquired about my leisure activities, what I like to do in my leisure as well as a couple of questions concerning the Live Chat Agent setting. I also had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the questions that Joe asked had to do with my personality. Joe stated that proceeding with everyone as well as coming to be a part of The Chat Store family members was a really crucial element.

It was a satisfaction to speak on the phone to my prospective future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … and I approved with fantastic pleasure, of course. I mored than the moon as well as I still am!

Once I had accepted the deal I was emailed the agreements that required to be authorized electronically (how cool is that), my working hours, what team I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted around 2 hours as well as he clarified everything I required to learn about the “Live Chat Agent” setting. I made sure to make lots of notes in my notebook as it is a whole lot to absorb.

I was then provided the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the process) and other details I required to understand about the training process including exactly what would certainly occur. John was a pleasure to talk to and I felt comfortable talking to him as he stated he would be there for any kind of queries I may have if I am ever uncertain or stuck.


I have had a poor bout of illness, which meant I was incapable to begin my training when arranged. Luckily The Chat Store are a number of wonderful people that are patiently waiting on me to be well enough once again. I have actually never ever known such an understanding business as well as I feel fortunate to be employed by them.

Equally as I was about to surrender my job search, I stumbled across The Conversation Shop. I’m excitedly awaiting recovering as well as beginning my training. With any luck I shall be a completely fledged online chat representative soon … view this space, my following post will inform you everything about my journey through the training procedure.