I had been trying to find a task working from home for a while and also was about to give up. A lot of ‘work from home’ jobs that you find on the internet seem to be some type of pyramid or ‘start your very own business’ system. Paying a joining charge or getting their items for you to sell on? No thanks!

Eventually I made a decision to have another little appearance and also discovered The Chat Shop. I saw the “Live Chat Agent” task on their careers web page and also, after checking out the summary, a large wave of happiness came me. Not only did I suit their demands to a tee (careful learner with an investigative mind, strong capability to multi-task, high degrees of organisation sports marketing social media jobs as well as a keying rate over 80 words per min), it additionally seemed like a task that I would actually enjoy to do!

I used instantly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me and also provided me a ‘Live Conversation Meeting’; complying with on from the initial application concerns, this is the first stage of the employment process.

I was rather delighted as I had actually never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s site. I opened my browser, went to The Conversation Store homepage and also merely clicked the online chat tab. I had arrived at my meeting.

After introducing myself to an agent that was taking care of chat at the time, I was promptly transferred to Amy, who was ready and also waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and also had a little bit of an informal inviting chat (which made me really feel comfortable). Then it was on to the main interview. What was odd was the fact that the discussion was extremely similar to an in person meeting, other than it was by means of live chat!

The inquiries had to do with my previous experience, why I was obtaining the job, just how I would certainly take care of particular situations as well as my knowledge of The Chat Shop and also their solutions.

Amy was wanting to expose my toughness as well as weak points to determine whether I can fulfill the high expectations that they set. She wished to know where I would certainly need a little additional training as well as where I might bring new abilities to the group.

Why I desired the placement was also really important obviously. Although much of our team is spread throughout the UK, The Conversation Shop is certainly a close knit team with huge passions. Each and every one people is an essential part of providing the outcomes that we provide for clients.

Requirements, such as my keying speed, were evaluated too of course. Needing to convert multiple internet site visitors whilst giving consumer contentment indicates that you need to assume and type fast.

Amy also gave me the possibility to ask any type of concerns that I had, and she answered them completely. I was happy as well as hoping that I succeeded in my live conversation meeting!

As you’ve possibly presumed (by me writing this article) I did do well in my first interview for the real-time conversation task. I was welcomed to the following phase of the application procedure– a telephone interview with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this much but I was additionally really anxious! Fortunately the telephone interview was not as terrifying as I as soon as assumed as well as it was more informal than official.

I obtained asked about my leisure activities, what I such as to do in my extra time and also a few inquiries about the Live Conversation Agent setting. I additionally had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the concerns that Joe asked had to do with my character. Joe stated that proceeding with everyone and coming to be a part of The Conversation Shop household was an extremely vital variable.

It was a pleasure to talk on the phone to my possible future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and I accepted with excellent pleasure, naturally. I mored than the moon and also I still am!

Once I had actually accepted the offer I was emailed the contracts that needed to be signed digitally (just how great is that), my working hrs, what group I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted about 2 hours as well as he discussed whatever I needed to understand about the “Live Conversation Representative” placement. I saw to it to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that provided the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) and other details I required to understand about the training process including precisely what would certainly take place. John was an enjoyment to speak to as well as I really felt comfortable talking to him as he said he would be there for any type of inquiries I may have if I am ever uncertain or stuck.


I have had a negative spell of illness, which meant I was unable to start my training when arranged. Fortunately The Chat Store are a number of wonderful individuals who are patiently awaiting me to be well enough again. I have never recognized such a recognizing company and also I really feel fortunate to be utilized by them.

Just as I will quit my task search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering and also beginning my training. Ideally I will be a completely fledged online conversation agent quickly … enjoy this space, my next post will inform you all about my trip with the training procedure.