I had actually been trying to find a task functioning from residence for some time and also was about to give up. Most ‘function from house’ work that you locate online appear to be some type of pyramid or ‘begin your very own service’ system. Paying a signing up with charge or buying their items for you to sell on? No many thanks!

Eventually I decided to have another little look and discovered The Chat Store. I saw the “Live Chat Representative” work on their professions page and, after reading the description, a huge wave of joy came over me. Not just did I match their requirements to a tee (careful student with an inquisitive mind, strong capability to multi-task, high levels of organisation sports social media marketing jobs and also an inputting speed over 80 words per min), it also felt like a task that I would truly love to do!

I used instantly! I patiently waited for a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and used me a ‘Live Conversation Meeting’; following on from the preliminary application concerns, this is the initial stage of the employment process.

I was rather excited as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Shop’s internet site. I opened my browser, mosted likely to The Conversation Store homepage and just clicked the real-time conversation tab. I had arrived at my meeting.

After introducing myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, that was ready and waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and had a little of a casual welcoming chat (which made me feel secure). After that it was on to the primary interview. What was weird was the reality that the discussion was very comparable to a face-to-face interview, except it was by means of real-time conversation!

The inquiries had to do with my previous experience, why I was making an application for the work, exactly how I would certainly manage certain situations as well as my understanding of The Conversation Store and also their solutions.

Amy was seeking to expose my staminas and weak points to determine whether I could satisfy the high expectations that they establish. She wanted to know where I would certainly need a little extra training and also where I might bring new abilities to the group.

Why I wanted the placement was likewise extremely vital certainly. Although much of our team is spread across the UK, The Chat Shop is certainly a close weaved team with huge passions. Each one of us is an indispensable part of delivering the outcomes that we provide for clients.

Needs, such as my inputting speed, were examined too certainly. Needing to transform several web site site visitors whilst supplying consumer complete satisfaction indicates that you have to think and also type fast.

Amy likewise gave me the possibility to ask any concerns that I had, and she answered them extensively. I enjoyed and wishing that I did well in my live chat interview!

As you have actually possibly guessed (by me composing this blog post) I did do well in my preliminary interview for the real-time chat work. I was invited to the next stage of the application procedure– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far yet I was additionally extremely worried! Thankfully the telephone interview was not as scary as I when assumed and it was extra informal than formal.

I got inquired about my pastimes, what I like to do in my leisure and also a few concerns concerning the Live Chat Representative placement. I additionally had some feedback on my ‘Live Conversation Interview’, which was excellent to listen to.

A lot of the inquiries that Joe asked were about my personality. Joe said that proceeding with everybody as well as ending up being a part of The Chat Shop family was a really crucial aspect.

It was an enjoyment to speak on the phone to my potential future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … and I accepted with terrific satisfaction, of course. I mored than the moon and I still am!

As soon as I had accepted the deal I was emailed the contracts that required to be authorized digitally (just how cool is that), my functioning hours, what team I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted about 2 hrs as well as he described everything I required to understand about the “Live Chat Agent” setting. I saw to it to make lots of notes in my note pad as it is a whole lot to absorb.

I was then offered the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the process) as well as other information I needed to know about the training procedure including specifically what would happen. John was an enjoyment to talk with and also I felt comfortable chatting to him as he claimed he would be there for any type of questions I may have if I am ever uncertain or stuck.


I have had a poor bout of illness, which suggested I was unable to start my training when set up. Luckily The Conversation Shop are a number of fantastic individuals that are patiently waiting for me to be well enough again. I have actually never ever known such a comprehending firm and also I really feel fortunate to be employed by them.

Equally as I was about to surrender my job search, I stumbled across The Chat Store. I’m eagerly waiting for healing and also beginning my training. Ideally I will be a totally fledged online conversation agent soon … view this space, my following article will inform you all about my trip via the training procedure.