I had been trying to find a job working from house for some time as well as was about to give up. The majority of ‘function from house’ tasks that you discover on-line appear to be some kind of pyramid or ‘start your own business’ scheme. Paying a signing up with cost or purchasing their items for you to sell on? No many thanks!

Someday I decided to have an additional little look as well as stumbled upon The Chat Shop. I saw the “Live Chat Representative” job on their professions web page as well as, after reviewing the summary, a huge wave of joy came over me. Not only did I fit their demands to a tee (precise learner with an inquisitive mind, strong capability to multi-task, high degrees of organisation sprint live chat jobs as well as a keying speed over 80 words per minute), it additionally appeared like a work that I would truly enjoy to do!

I applied immediately! I patiently waited for a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Conversation Store, emailed me and also supplied me a ‘Live Conversation Interview’; adhering to on from the first application questions, this is the first stage of the recruitment procedure.

I was rather delighted as I had actually never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Shop’s web site. I opened my internet browser, went to The Chat Store homepage and also just clicked the real-time chat tab. I had actually come to my meeting.

After presenting myself to an agent that was taking care of conversation at the time, I was quickly moved to Amy, who was ready as well as waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and also had a little of an informal welcoming chat (that made me feel comfortable). Then it was on to the major interview. What was weird was the truth that the discussion was really comparable to an in person meeting, except it was through real-time chat!

The inquiries were about my previous experience, why I was applying for the job, just how I would certainly take care of particular situations and my expertise of The Chat Shop as well as their solutions.

Amy was aiming to disclose my staminas and weaknesses to determine whether I could satisfy the high assumptions that they establish. She wanted to know where I would require a little extra training and where I might bring new abilities to the group.

Why I desired the position was additionally extremely vital of course. Although much of our team is spread out throughout the UK, The Conversation Shop is absolutely a close knit team with big aspirations. Each and every one of us is an essential part of providing the outcomes that we provide for clients.

Requirements, such as my inputting rate, were evaluated as well naturally. Having to transform several site site visitors whilst providing consumer contentment suggests that you have to believe and also type quick.

Amy additionally provided me the chance to ask any kind of concerns that I had, and also she addressed them completely. I was happy and also hoping that I did well in my online chat meeting!

As you have actually possibly guessed (by me composing this blog post) I did do well in my first interview for the real-time chat work. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this much but I was likewise very anxious! Fortunately the telephone meeting was not as scary as I once assumed and also it was a lot more casual than official.

I got asked about my hobbies, what I like to do in my extra time and also a few inquiries about the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the concerns that Joe asked were about my character. Joe stated that proceeding with everyone and coming to be a part of The Conversation Shop family members was a really crucial element.

It was a pleasure to talk on the phone to my potential future employers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and also I accepted with great enjoyment, naturally. I was over the moon and also I still am!

When I had approved the deal I was emailed the contracts that needed to be authorized digitally (just how amazing is that), my working hrs, what group I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted about 2 hours as well as he clarified every little thing I needed to know about the “Live Conversation Agent” setting. I saw to it to make lots of notes in my notebook as it is a lot to take in.

I was then provided the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the process) as well as other information I required to find out about the training process consisting of exactly what would certainly take place. John was an enjoyment to speak to and I really felt comfy talking to him as he said he would be there for any type of questions I may have if I am ever not sure or stuck.


I have had a negative round of ill health, which meant I was not able to start my training when arranged. Luckily The Chat Store are a lot of terrific people that are patiently waiting on me to be well enough again. I have actually never understood such an understanding business and also I feel privileged to be employed by them.

Just as I was about to give up my work search, I came across The Chat Store. I’m eagerly awaiting healing as well as beginning my training. Ideally I will be a completely fledged live conversation agent soon … watch this space, my following blog post will tell you everything about my trip through the training process.