I had been searching for a task working from home for some time as well as was about to give up. The majority of ‘work from home’ work that you discover on the internet appear to be some form of pyramid or ‘start your very own service’ scheme. Paying a signing up with fee or acquiring their items for you to sell on? No thanks!

One day I determined to have one more little look and also discovered The Conversation Store. I saw the “Live Chat Representative” work on their occupations web page and also, after reviewing the description, a huge wave of happiness came over me. Not just did I match their requirements to a tee (careful learner with a curious mind, solid capability to multi-task, high levels of organisation startech chat jobs as well as an inputting speed over 80 words per min), it additionally seemed like a task that I would actually like to do!

I applied quickly! I patiently awaited a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me as well as provided me a ‘Live Chat Meeting’; following on from the preliminary application concerns, this is the initial stage of the employment procedure.

I was rather delighted as I had actually never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s site. I opened my web browser, went to The Chat Shop homepage as well as merely clicked the online chat tab. I had actually come to my interview.

After presenting myself to an agent that was taking care of chat at the time, I was rapidly transferred to Amy, that was ready and waiting to begin my interview.

My interview began like any other: we introduced ourselves and also had a little of a laid-back welcoming chat (which made me really feel comfortable). After that it was on to the main meeting. What was unusual was the truth that the conversation was extremely similar to a face-to-face interview, other than it was by means of online conversation!

The inquiries were about my previous experience, why I was obtaining the task, exactly how I ‘d take care of certain scenarios and my expertise of The Conversation Store and their solutions.

Amy was seeking to expose my staminas and weaknesses to figure out whether I can fulfill the high assumptions that they set. She would like to know where I would certainly need a little added training as well as where I might bring brand-new talents to the team.

Why I desired the placement was additionally very essential certainly. Although much of our group is spread out throughout the UK, The Chat Store is definitely a close weaved team with big aspirations. Every one of us is an important part of supplying the results that we do for customers.

Demands, such as my inputting speed, were evaluated as well obviously. Having to convert several internet site visitors whilst offering consumer complete satisfaction indicates that you need to think as well as type quick.

Amy additionally provided me the possibility to ask any concerns that I had, as well as she addressed them completely. I mored than happy and really hoping that I succeeded in my online chat meeting!

As you’ve probably thought (by me composing this blog post) I did succeed in my initial meeting for the online conversation task. I was welcomed to the next stage of the application process– a telephone interview with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much however I was likewise really anxious! The good news is the telephone meeting was not as terrifying as I when thought as well as it was more informal than official.

I got asked about my leisure activities, what I such as to do in my extra time and a couple of concerns concerning the Live Conversation Representative placement. I also had some responses on my ‘Live Conversation Meeting’, which was terrific to listen to.

A great deal of the questions that Joe asked were about my character. Joe claimed that getting on with everybody as well as coming to be a part of The Conversation Shop family members was a really vital variable.

It was a satisfaction to talk on the phone to my possible future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … as well as I approved with great enjoyment, naturally. I was over the moon and also I still am!

Once I had approved the deal I was emailed the agreements that needed to be signed digitally (just how awesome is that), my functioning hours, what group I would certainly be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hours and also he discussed whatever I required to know about the “Live Conversation Representative” position. I ensured to make lots of notes in my notebook as it is a lot to absorb.

I was after that provided the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the process) and various other details I required to understand about the training process including specifically what would certainly happen. John was a pleasure to speak to as well as I really felt comfy talking to him as he said he would certainly be there for any kind of questions I might have if I am ever before not sure or stuck.


I have had a poor round of disease, which meant I was not able to start my training when set up. Luckily The Chat Shop are a lot of terrific people that are patiently awaiting me to be well enough once again. I have never ever recognized such an understanding firm as well as I feel privileged to be utilized by them.

Equally as I was about to quit my task search, I stumbled across The Conversation Store. I’m excitedly awaiting healing and also starting my training. Ideally I will be a totally fledged live chat agent soon … see this space, my next post will tell you all about my trip with the training process.