I had actually been searching for a job working from residence for some time and also was about to quit. The majority of ‘function from home’ jobs that you discover online seem to be some form of pyramid or ‘start your very own organization’ system. Paying a joining cost or purchasing their products for you to sell on? No many thanks!

Someday I made a decision to have another little appearance as well as came across The Chat Shop. I saw the “Live Chat Representative” work on their careers page and, after reviewing the description, a large wave of happiness came over me. Not only did I suit their needs to a tee (thorough learner with a curious mind, strong capacity to multi-task, high degrees of organisation startek chat jobs as well as a keying speed over 80 words per min), it also appeared like a job that I would actually love to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and also supplied me a ‘Live Chat Meeting’; following on from the first application inquiries, this is the first stage of the recruitment process.

I was instead excited as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s site. I opened my browser, went to The Conversation Shop homepage and just clicked the live chat tab. I had actually reached my interview.

After presenting myself to an agent that was managing chat at the time, I was promptly transferred to Amy, that prepared as well as waiting to begin my interview.

My interview started like any other: we introduced ourselves as well as had a little bit of an informal welcoming chat (which made me really feel at ease). After that it was on to the major interview. What was strange was the reality that the conversation was really similar to a face-to-face meeting, other than it was by means of real-time conversation!

The questions had to do with my previous experience, why I was applying for the work, exactly how I would certainly manage certain situations and also my knowledge of The Chat Store as well as their solutions.

Amy was seeking to disclose my staminas as well as weaknesses to identify whether I could meet the high assumptions that they establish. She needed to know where I would require a little extra training and also where I could bring brand-new abilities to the team.

Why I desired the position was also very important naturally. Although much of our group is spread out across the UK, The Chat Store is certainly a close weaved team with huge passions. Every one of us is an indispensable part of supplying the outcomes that we provide for clients.

Needs, such as my typing speed, were evaluated too of course. Having to transform numerous internet site visitors whilst supplying consumer complete satisfaction implies that you need to think as well as kind quickly.

Amy additionally provided me the possibility to ask any type of questions that I had, and also she answered them extensively. I was happy and wishing that I did well in my online chat interview!

As you have actually possibly presumed (by me writing this blog post) I did do well in my first interview for the online chat job. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much but I was likewise very worried! Thankfully the telephone meeting was not as terrifying as I when assumed and it was extra laid-back than formal.

I got asked about my leisure activities, what I like to do in my leisure as well as a couple of concerns concerning the Live Conversation Agent setting. I likewise had some responses on my ‘Live Conversation Meeting’, which was wonderful to hear.

A great deal of the concerns that Joe asked were about my character. Joe stated that moving on with everybody and becoming a part of The Chat Shop family was a very important aspect.

It was a pleasure to speak on the phone to my possible future employers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … and also I accepted with excellent enjoyment, certainly. I mored than the moon and I still am!

As soon as I had actually approved the deal I was emailed the contracts that required to be authorized electronically (how great is that), my working hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted about 2 hrs as well as he clarified everything I needed to understand about the “Live Chat Representative” placement. I made sure to make great deals of notes in my note pad as it is a lot to absorb.

I was after that offered the days of when my training would commence (training lasts around 3 weeks and we’re paid during the process) and also various other details I needed to know about the training process consisting of precisely what would certainly occur. John was a pleasure to talk to and also I felt comfy chatting to him as he said he would be there for any questions I might have if I am ever before not sure or stuck.


I have had a bad bout of illness, which indicated I was unable to start my training when prepared. Luckily The Chat Shop are a number of wonderful people that are patiently awaiting me to be well enough once more. I have actually never ever recognized such an understanding company and also I feel fortunate to be utilized by them.

Just as I was about to quit my task search, I came across The Conversation Store. I’m excitedly waiting for getting well and starting my training. Ideally I shall be a totally fledged online conversation representative soon … see this room, my following post will inform you all about my trip through the training procedure.