I had actually been trying to find a work functioning from home for some time and also will give up. The majority of ‘function from home’ jobs that you locate on the internet seem to be some form of pyramid or ‘begin your own business’ plan. Paying a joining cost or getting their products for you to sell on? No many thanks!

Someday I made a decision to have another little look and also discovered The Chat Shop. I saw the “Live Chat Agent” task on their jobs page and, after checking out the description, a huge wave of happiness came over me. Not only did I match their requirements to a tee (careful student with an investigative mind, strong capacity to multi-task, high levels of organisation startup social media director job description and a typing speed above 80 words per min), it also looked like a job that I would actually enjoy to do!

I applied quickly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as provided me a ‘Live Chat Interview’; adhering to on from the first application questions, this is the initial stage of the recruitment procedure.

I was rather thrilled as I had never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s web site. I opened my browser, mosted likely to The Conversation Shop homepage and merely clicked the live conversation tab. I had come to my interview.

After presenting myself to an agent that was managing chat at the time, I was promptly transferred to Amy, who prepared and also waiting to begin my interview.

My meeting began like any other: we introduced ourselves as well as had a little bit of a casual inviting chat (which made me really feel secure). Then it was on to the major interview. What was strange was the fact that the conversation was extremely similar to a face-to-face interview, other than it was by means of online conversation!

The inquiries had to do with my previous experience, why I was requesting the job, just how I would certainly deal with particular situations as well as my knowledge of The Chat Shop and their services.

Amy was aiming to disclose my strengths as well as weaknesses to establish whether I can satisfy the high expectations that they establish. She wanted to know where I would certainly need a little added training as well as where I could bring brand-new talents to the group.

Why I wanted the placement was additionally extremely essential of course. Although much of our team is spread throughout the UK, The Conversation Store is definitely a close knit team with large aspirations. Each and every one of us is an indispensable part of delivering the results that we do for customers.

Requirements, such as my keying speed, were evaluated also certainly. Needing to transform multiple web site visitors whilst offering customer fulfillment indicates that you have to believe as well as kind fast.

Amy likewise offered me the chance to ask any type of inquiries that I had, and she addressed them thoroughly. I mored than happy and hoping that I succeeded in my online conversation interview!

As you’ve probably guessed (by me creating this post) I did do well in my preliminary meeting for the real-time chat work. I was welcomed to the following phase of the application process– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much however I was also really anxious! The good news is the telephone meeting was not as scary as I when assumed as well as it was extra laid-back than official.

I obtained inquired about my pastimes, what I like to do in my leisure and a couple of inquiries concerning the Live Conversation Representative placement. I additionally had some feedback on my ‘Live Conversation Interview’, which was fantastic to hear.

A lot of the inquiries that Joe asked had to do with my personality. Joe claimed that moving on with everybody and also becoming a part of The Chat Store family was an extremely vital variable.

It was an enjoyment to talk on the phone to my possible future bosses and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … as well as I approved with excellent pleasure, certainly. I mored than the moon and I still am!

As soon as I had accepted the deal I was emailed the agreements that required to be signed digitally (how cool is that), my working hours, what group I would be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hrs and also he clarified everything I required to learn about the “Live Conversation Representative” placement. I saw to it to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that provided the days of when my training would begin (training lasts around 3 weeks as well as we’re paid during the process) as well as other information I required to know about the training procedure consisting of specifically what would certainly happen. John was an enjoyment to talk to as well as I really felt comfy chatting to him as he claimed he would certainly be there for any kind of questions I might have if I am ever unsure or stuck.

Sadly…

I have had a negative spell of disease, which implied I was unable to begin my training when organized. Luckily The Chat Shop are a bunch of terrific people that are patiently awaiting me to be all right again. I have never understood such a comprehending firm and also I feel fortunate to be employed by them.

Just as I was about to give up my work search, I stumbled across The Chat Store. I’m eagerly waiting for getting well and starting my training. With any luck I will be a completely fledged online conversation representative quickly … see this room, my next blog post will certainly inform you everything about my journey with the training process.