I had actually been trying to find a work functioning from home for some time as well as was about to quit. Most ‘function from residence’ jobs that you discover online seem to be some form of pyramid or ‘start your own service’ scheme. Paying a joining fee or buying their products for you to sell on? No thanks!

Someday I determined to have one more little look and also encountered The Conversation Shop. I saw the “Live Chat Representative” work on their careers page as well as, after reviewing the summary, a big wave of happiness came over me. Not only did I fit their needs to a tee (careful student with an analytical mind, solid capacity to multi-task, high levels of organisation stay at home chat jobs and also a keying rate over 80 words per minute), it likewise appeared like a work that I would actually like to do!

I used quickly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Store, emailed me and supplied me a ‘Live Chat Meeting’; following on from the first application inquiries, this is the initial stage of the recruitment process.

I was rather excited as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s web site. I opened my web browser, mosted likely to The Chat Shop homepage and also just clicked the online conversation tab. I had gotten to my interview.

After presenting myself to a representative that was managing conversation at the time, I was promptly moved to Amy, that was ready as well as waiting to start my interview.

My meeting started like any other: we presented ourselves and had a bit of an informal welcoming conversation (which made me really feel secure). Then it was on to the main interview. What was odd was the fact that the conversation was really similar to an in person interview, except it was using live chat!

The concerns were about my previous experience, why I was making an application for the work, how I ‘d manage certain situations and my knowledge of The Chat Shop and their solutions.

Amy was wanting to reveal my strengths and also weaknesses to determine whether I might meet the high expectations that they establish. She wished to know where I would certainly need a little additional training as well as where I could bring brand-new abilities to the team.

Why I wanted the placement was additionally really vital naturally. Although much of our group is spread across the UK, The Chat Store is definitely a close weaved team with huge ambitions. Every one of us is an integral part of supplying the results that we provide for clients.

Demands, such as my typing rate, were examined also naturally. Having to transform several site site visitors whilst offering consumer satisfaction suggests that you have to assume and also type quickly.

Amy additionally offered me the chance to ask any kind of concerns that I had, and also she addressed them completely. I mored than happy and hoping that I did well in my live conversation interview!

As you have actually possibly presumed (by me writing this post) I did succeed in my first meeting for the live chat work. I was welcomed to the next phase of the application process– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this much yet I was also very worried! Thankfully the telephone interview was not as frightening as I when believed and also it was more casual than formal.

I got asked about my leisure activities, what I like to do in my spare time and also a couple of concerns concerning the Live Chat Representative position. I additionally had some comments on my ‘Live Chat Meeting’, which was great to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe stated that moving on with everybody and coming to be a part of The Conversation Store family was a really crucial variable.

It was a satisfaction to talk on the phone to my potential future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … and I approved with great pleasure, naturally. I was over the moon and I still am!

Once I had actually approved the offer I was emailed the agreements that needed to be signed digitally (exactly how cool is that), my working hours, what group I would be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hrs and also he described every little thing I needed to find out about the “Live Conversation Agent” setting. I made sure to make great deals of notes in my note pad as it is a lot to take in.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) as well as various other information I needed to know about the training process consisting of precisely what would happen. John was an enjoyment to talk with and also I felt comfy chatting to him as he said he would certainly be there for any inquiries I might have if I am ever before not sure or stuck.


I have had a poor bout of illness, which meant I was incapable to start my training when prepared. Luckily The Conversation Shop are a number of terrific people that are patiently waiting for me to be all right once more. I have never ever understood such a comprehending company and I feel fortunate to be employed by them.

Equally as I will give up my task search, I came across The Conversation Store. I’m eagerly waiting for healing and also beginning my training. Hopefully I shall be a totally fledged online chat agent soon … enjoy this room, my following message will tell you everything about my trip with the training procedure.