I had actually been seeking a job working from house for some time and was about to give up. Most ‘work from home’ work that you find on the internet appear to be some kind of pyramid or ‘begin your very own business’ system. Paying a joining charge or buying their items for you to sell on? No thanks!

Eventually I chose to have one more little look and encountered The Chat Store. I saw the “Live Conversation Agent” work on their careers page as well as, after checking out the summary, a huge wave of happiness came over me. Not just did I suit their needs to a tee (thorough learner with an analytical mind, solid capability to multi-task, high levels of organisation stay at home social media manager open jobs and a typing rate over 80 words per min), it also appeared like a task that I would really love to do!

I used immediately! I patiently awaited a reply however, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Shop, emailed me and used me a ‘Live Chat Interview’; complying with on from the initial application inquiries, this is the initial stage of the recruitment process.

I was rather thrilled as I had never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Shop’s web site. I opened my browser, went to The Chat Store homepage and just clicked the online chat tab. I had actually gotten to my interview.

After presenting myself to an agent that was managing chat at the time, I was rapidly moved to Amy, that was ready and also waiting to begin my interview.

My interview began like any other: we introduced ourselves and also had a little bit of a casual inviting conversation (which made me feel secure). Then it was on to the primary interview. What was strange was the fact that the conversation was extremely similar to a face-to-face interview, other than it was via live chat!

The concerns had to do with my previous experience, why I was obtaining the job, exactly how I would certainly handle certain scenarios and also my understanding of The Chat Store and their solutions.

Amy was seeking to disclose my toughness and weak points to identify whether I can fulfill the high assumptions that they establish. She wanted to know where I would need a little added training and also where I might bring new skills to the group.

Why I wanted the setting was likewise very important of course. Although much of our team is spread across the UK, The Conversation Shop is certainly a close knit team with big ambitions. Each and every one of us is an integral part of supplying the outcomes that we do for clients.

Requirements, such as my typing speed, were evaluated too obviously. Having to transform numerous internet site visitors whilst offering consumer complete satisfaction implies that you need to think and type quick.

Amy likewise gave me the opportunity to ask any kind of questions that I had, and also she answered them thoroughly. I was happy as well as hoping that I did well in my real-time conversation meeting!

As you’ve most likely thought (by me creating this post) I did succeed in my preliminary meeting for the live chat task. I was welcomed to the next stage of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far yet I was also very anxious! Fortunately the telephone meeting was not as frightening as I once thought as well as it was more casual than formal.

I got inquired about my leisure activities, what I such as to do in my extra time and also a couple of inquiries concerning the Live Conversation Agent setting. I likewise had some comments on my ‘Live Chat Interview’, which was terrific to listen to.

A great deal of the questions that Joe asked had to do with my character. Joe stated that moving on with everyone and ending up being a part of The Chat Store family members was an extremely vital factor.

It was an enjoyment to talk on the phone to my prospective future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … and also I accepted with terrific satisfaction, obviously. I was over the moon and also I still am!

When I had actually accepted the offer I was emailed the contracts that required to be authorized electronically (how trendy is that), my working hours, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he explained every little thing I needed to know about the “Live Conversation Representative” placement. I ensured to make lots of notes in my note pad as it is a great deal to take in.

I was then offered the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) as well as various other details I required to understand about the training process including specifically what would take place. John was a satisfaction to talk to and I really felt comfortable talking to him as he claimed he would certainly be there for any type of questions I may have if I am ever before uncertain or stuck.


I have had a negative bout of disease, which meant I was incapable to start my training when organized. Thankfully The Conversation Store are a number of wonderful people who are patiently waiting for me to be all right once again. I have never recognized such a comprehending firm as well as I really feel privileged to be used by them.

Just as I was about to quit my task search, I came across The Conversation Shop. I’m eagerly waiting for recovering and starting my training. Ideally I shall be a totally fledged online conversation agent soon … see this area, my next blog post will certainly tell you all about my journey with the training process.