I had been trying to find a task working from house for a while as well as was about to give up. A lot of ‘work from home’ work that you find on the internet appear to be some form of pyramid or ‘start your very own business’ scheme. Paying a signing up with cost or purchasing their products for you to sell on? No many thanks!

Eventually I chose to have an additional little look and also stumbled upon The Chat Store. I saw the “Live Chat Agent” work on their jobs page and also, after checking out the description, a big wave of happiness came me. Not just did I suit their needs to a tee (thorough learner with a curious mind, solid capability to multi-task, high degrees of organisation steve jobs fireside chat and a typing rate over 80 words per min), it also seemed like a job that I would really love to do!

I applied immediately! I patiently awaited a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me as well as offered me a ‘Live Chat Interview’; complying with on from the initial application concerns, this is the first stage of the employment process.

I was instead thrilled as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s web site. I opened my web browser, went to The Conversation Shop homepage as well as just clicked the real-time chat tab. I had arrived at my meeting.

After introducing myself to an agent that was taking care of chat at the time, I was swiftly moved to Amy, that prepared and also waiting to start my meeting.

My meeting started like any other: we presented ourselves and also had a little bit of an informal inviting conversation (which made me feel at ease). After that it was on to the primary meeting. What was odd was the fact that the conversation was very similar to a face-to-face interview, except it was using online chat!

The concerns had to do with my previous experience, why I was obtaining the work, exactly how I ‘d deal with certain scenarios and also my expertise of The Chat Store as well as their solutions.

Amy was looking to reveal my toughness and weak points to establish whether I could meet the high assumptions that they establish. She needed to know where I would certainly need a little additional training as well as where I might bring new abilities to the group.

Why I wanted the placement was additionally very vital of course. Although much of our group is spread throughout the UK, The Chat Shop is absolutely a close knit group with huge aspirations. Each one of us is an important part of delivering the results that we do for clients.

Needs, such as my keying speed, were evaluated as well of course. Having to convert numerous internet site site visitors whilst supplying client fulfillment means that you need to believe as well as kind fast.

Amy additionally offered me the chance to ask any inquiries that I had, and also she addressed them thoroughly. I was happy as well as wishing that I succeeded in my online conversation interview!

As you’ve probably presumed (by me composing this post) I did succeed in my preliminary meeting for the online chat job. I was invited to the next stage of the application procedure– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this much however I was additionally really nervous! Fortunately the telephone interview was not as scary as I once believed and it was more casual than formal.

I obtained asked about my hobbies, what I like to do in my spare time and also a few concerns regarding the Live Chat Representative placement. I additionally had some feedback on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe stated that proceeding with everybody and also coming to be a part of The Chat Shop family members was an extremely important aspect.

It was a pleasure to talk on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … and I accepted with fantastic satisfaction, of course. I mored than the moon and I still am!

As soon as I had approved the offer I was emailed the contracts that needed to be signed electronically (exactly how amazing is that), my working hrs, what team I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted about 2 hrs as well as he clarified everything I needed to understand about the “Live Conversation Representative” position. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was then given the days of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the process) and also other details I needed to learn about the training procedure consisting of specifically what would happen. John was an enjoyment to talk with and I really felt comfortable chatting to him as he claimed he would be there for any type of inquiries I might have if I am ever before uncertain or stuck.


I have had a negative bout of illness, which suggested I was incapable to start my training when set up. The Good News Is The Chat Shop are a number of terrific people that are patiently waiting for me to be all right once more. I have actually never ever understood such an understanding company and I feel blessed to be utilized by them.

Just as I will surrender my work search, I stumbled across The Conversation Store. I’m eagerly awaiting getting well and beginning my training. Hopefully I shall be a totally fledged online conversation agent quickly … enjoy this space, my next article will inform you everything about my trip through the training procedure.