I had actually been trying to find a task functioning from home for a while as well as will quit. The majority of ‘work from residence’ jobs that you find on-line seem to be some form of pyramid or ‘begin your own business’ scheme. Paying a joining fee or buying their items for you to sell on? No thanks!

Someday I decided to have an additional little look and encountered The Chat Shop. I saw the “Live Chat Representative” work on their jobs page and also, after reading the summary, a large wave of happiness came over me. Not only did I match their needs to a tee (meticulous learner with a curious mind, strong capacity to multi-task, high levels of organisation steve jobs opinion on social media and a typing speed over 80 words per minute), it likewise seemed like a task that I would really like to do!

I used instantly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and also provided me a ‘Live Conversation Meeting’; complying with on from the initial application questions, this is the initial stage of the recruitment process.

I was rather excited as I had never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s internet site. I opened my internet browser, mosted likely to The Conversation Shop homepage and merely clicked the real-time chat tab. I had actually arrived at my meeting.

After presenting myself to an agent that was managing conversation at the time, I was quickly moved to Amy, who prepared and also waiting to begin my meeting.

My interview started like any other: we introduced ourselves as well as had a bit of an informal welcoming conversation (which made me feel at ease). Then it was on to the major interview. What was unusual was the fact that the conversation was really comparable to a face-to-face meeting, other than it was through online conversation!

The questions were about my previous experience, why I was obtaining the task, how I would certainly deal with specific circumstances and also my understanding of The Chat Shop and also their solutions.

Amy was seeking to reveal my staminas as well as weaknesses to figure out whether I can fulfill the high assumptions that they establish. She wished to know where I would certainly need a little extra training and where I might bring new skills to the team.

Why I desired the position was also extremely crucial certainly. Although much of our team is spread out throughout the UK, The Conversation Shop is definitely a close knit group with large aspirations. Every one people is an indispensable part of delivering the results that we do for clients.

Needs, such as my keying rate, were tested as well naturally. Needing to transform several internet site site visitors whilst supplying client fulfillment implies that you need to believe and kind quickly.

Amy additionally gave me the possibility to ask any concerns that I had, as well as she addressed them completely. I enjoyed and hoping that I succeeded in my online chat meeting!

As you’ve most likely thought (by me composing this article) I did do well in my first meeting for the online chat work. I was invited to the next stage of the application process– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much but I was also very worried! Thankfully the telephone interview was not as scary as I as soon as thought and also it was a lot more informal than formal.

I obtained asked about my pastimes, what I such as to do in my extra time and a few questions regarding the Live Conversation Representative setting. I likewise had some comments on my ‘Live Conversation Meeting’, which was fantastic to hear.

A great deal of the questions that Joe asked were about my character. Joe said that moving on with everyone and becoming a part of The Chat Shop household was an extremely essential variable.

It was a satisfaction to talk on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the placement … and I accepted with wonderful satisfaction, certainly. I was over the moon and I still am!

Once I had actually accepted the offer I was emailed the contracts that required to be signed digitally (how awesome is that), my working hours, what group I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted around 2 hours as well as he described everything I required to know about the “Live Conversation Agent” placement. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other information I required to find out about the training procedure consisting of precisely what would certainly occur. John was a satisfaction to speak to and also I felt comfy talking to him as he stated he would certainly be there for any kind of queries I might have if I am ever before uncertain or stuck.


I have had a poor round of ill health, which meant I was unable to begin my training when prepared. Thankfully The Conversation Shop are a bunch of remarkable individuals that are patiently awaiting me to be well enough again. I have actually never recognized such a comprehending firm and I really feel privileged to be utilized by them.

Just as I will quit my work search, I stumbled across The Conversation Store. I’m excitedly waiting for recovering and also beginning my training. Hopefully I will be a completely fledged online chat agent quickly … watch this space, my following message will tell you everything about my journey via the training procedure.