I had actually been trying to find a work functioning from house for some time and also will give up. Most ‘function from residence’ tasks that you discover on-line appear to be some form of pyramid or ‘start your own organization’ system. Paying a signing up with fee or buying their items for you to sell on? No thanks!

Someday I made a decision to have an additional little appearance as well as discovered The Chat Store. I saw the “Live Conversation Agent” work on their jobs web page and also, after checking out the summary, a big wave of joy came by me. Not just did I match their requirements to a tee (precise learner with a curious mind, solid capacity to multi-task, high levels of organisation steve jobs social media and an inputting speed over 80 words per minute), it also felt like a job that I would truly like to do!

I applied quickly! I patiently awaited a reply but, to my surprise, I had not been waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as offered me a ‘Live Chat Meeting’; adhering to on from the preliminary application questions, this is the initial stage of the recruitment process.

I was rather excited as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s site. I opened my browser, mosted likely to The Conversation Shop homepage as well as just clicked the live conversation tab. I had arrived at my interview.

After presenting myself to an agent that was taking care of chat at the time, I was rapidly moved to Amy, that was ready and also waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and also had a little bit of a laid-back inviting chat (which made me feel comfortable). After that it was on to the primary meeting. What was weird was the truth that the discussion was very similar to an in person meeting, except it was using live chat!

The concerns had to do with my previous experience, why I was requesting the task, exactly how I would certainly take care of certain situations and my knowledge of The Chat Store and their solutions.

Amy was aiming to disclose my toughness as well as weaknesses to identify whether I might fulfill the high expectations that they establish. She would like to know where I would require a little additional training and also where I could bring new skills to the group.

Why I wanted the position was also extremely vital obviously. Although much of our team is spread across the UK, The Chat Shop is definitely a close weaved group with huge passions. Each one people is an important part of delivering the results that we provide for clients.

Needs, such as my keying rate, were tested as well of course. Needing to transform multiple web site site visitors whilst offering client satisfaction suggests that you need to assume and also kind quickly.

Amy also gave me the possibility to ask any kind of concerns that I had, and she answered them thoroughly. I was happy as well as hoping that I did well in my online chat interview!

As you have actually probably guessed (by me writing this blog post) I did do well in my initial interview for the live chat work. I was invited to the following stage of the application process– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much however I was likewise really anxious! Thankfully the telephone interview was not as terrifying as I once assumed and also it was extra casual than formal.

I obtained inquired about my hobbies, what I like to do in my spare time and a couple of inquiries regarding the Live Conversation Agent placement. I additionally had some feedback on my ‘Live Conversation Interview’, which was excellent to listen to.

A lot of the questions that Joe asked were about my character. Joe stated that moving on with everyone and also ending up being a part of The Chat Shop household was an extremely vital element.

It was an enjoyment to speak on the phone to my potential future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … as well as I approved with excellent pleasure, naturally. I was over the moon and I still am!

As soon as I had approved the offer I was emailed the agreements that required to be authorized digitally (exactly how great is that), my working hrs, what team I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted about 2 hours as well as he explained everything I required to know about the “Live Conversation Representative” placement. I made sure to make lots of notes in my note pad as it is a great deal to absorb.

I was then given the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the procedure) as well as various other details I needed to understand about the training procedure consisting of precisely what would occur. John was a pleasure to talk with and also I felt comfy talking to him as he said he would certainly be there for any type of queries I might have if I am ever before not sure or stuck.


I have had a poor round of illness, which indicated I was incapable to start my training when arranged. Luckily The Chat Store are a number of wonderful individuals who are patiently waiting for me to be well enough once more. I have actually never known such a comprehending firm and I feel blessed to be utilized by them.

Equally as I was about to quit my work search, I stumbled across The Chat Shop. I’m excitedly awaiting getting well and also starting my training. Ideally I shall be a totally fledged live chat agent quickly … enjoy this space, my following message will certainly inform you all about my journey through the training procedure.