I had been seeking a task working from residence for some time and also will surrender. A lot of ‘work from home’ tasks that you find online appear to be some form of pyramid or ‘begin your very own company’ scheme. Paying a signing up with charge or getting their items for you to sell on? No many thanks!

Eventually I made a decision to have another little look as well as came across The Chat Shop. I saw the “Live Conversation Agent” job on their professions web page and, after reading the summary, a big wave of joy came by me. Not just did I match their requirements to a tee (precise learner with an analytical mind, strong capability to multi-task, high degrees of organisation stitch social media jobs and also a keying speed above 80 words per min), it also appeared like a work that I would actually love to do!

I used instantly! I patiently waited for a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me and also used me a ‘Live Chat Meeting’; following on from the initial application concerns, this is the initial stage of the recruitment process.

I was instead excited as I had never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s site. I opened my web browser, mosted likely to The Chat Store homepage and just clicked the real-time conversation tab. I had arrived at my interview.

After introducing myself to an agent that was managing chat at the time, I was quickly moved to Amy, who was ready and also waiting to begin my interview.

My meeting began like any other: we introduced ourselves as well as had a little of an informal inviting chat (that made me really feel secure). After that it was on to the major meeting. What was unusual was the reality that the conversation was really similar to an in person interview, other than it was using live conversation!

The inquiries had to do with my previous experience, why I was making an application for the work, how I ‘d manage specific situations as well as my knowledge of The Chat Shop and also their solutions.

Amy was seeking to disclose my strengths and also weak points to identify whether I might meet the high expectations that they establish. She needed to know where I would require a little additional training and where I can bring new talents to the group.

Why I desired the setting was also very essential obviously. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close weaved team with huge ambitions. Every one of us is an indispensable part of delivering the outcomes that we provide for customers.

Needs, such as my keying speed, were tested as well of course. Needing to transform multiple web site visitors whilst supplying customer satisfaction implies that you have to believe and also type quickly.

Amy additionally offered me the chance to ask any kind of inquiries that I had, as well as she answered them extensively. I was happy as well as really hoping that I succeeded in my live chat interview!

As you’ve most likely guessed (by me composing this article) I did succeed in my first meeting for the real-time chat work. I was invited to the following stage of the application process– a telephone interview with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far but I was also extremely anxious! Luckily the telephone interview was not as frightening as I as soon as thought and also it was much more informal than official.

I got asked about my pastimes, what I such as to do in my extra time and also a couple of inquiries concerning the Live Conversation Agent position. I likewise had some comments on my ‘Live Chat Meeting’, which was fantastic to listen to.

A lot of the questions that Joe asked were about my personality. Joe stated that moving on with everybody as well as ending up being a part of The Chat Shop family was a very crucial element.

It was a pleasure to speak on the phone to my prospective future bosses as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … and also I approved with fantastic pleasure, naturally. I mored than the moon as well as I still am!

Once I had actually approved the offer I was emailed the agreements that required to be signed electronically (exactly how amazing is that), my functioning hours, what team I would certainly remain in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted around 2 hours and also he clarified every little thing I required to understand about the “Live Conversation Agent” setting. I saw to it to make lots of notes in my notebook as it is a lot to absorb.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as various other information I needed to find out about the training procedure consisting of precisely what would happen. John was a satisfaction to speak with as well as I felt comfortable talking to him as he stated he would be there for any type of inquiries I might have if I am ever before unclear or stuck.


I have had a poor bout of illness, which meant I was not able to begin my training when set up. Luckily The Chat Store are a bunch of terrific individuals who are patiently waiting on me to be well enough once more. I have never understood such an understanding firm and also I feel privileged to be utilized by them.

Equally as I will surrender my task search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering and also starting my training. Ideally I will be a totally fledged live conversation agent quickly … watch this room, my following article will certainly inform you everything about my trip through the training process.