I had been trying to find a task working from home for a while and will surrender. The majority of ‘function from home’ tasks that you locate online seem to be some form of pyramid or ‘begin your own organization’ scheme. Paying a joining fee or getting their products for you to sell on? No thanks!

Someday I chose to have another little appearance and stumbled upon The Chat Store. I saw the “Live Conversation Agent” task on their professions web page as well as, after reading the summary, a large wave of happiness came by me. Not just did I fit their requirements to a tee (meticulous student with a curious mind, solid ability to multi-task, high levels of organisation stubhub chat support job as well as an inputting speed over 80 words per minute), it also seemed like a job that I would truly like to do!

I used immediately! I patiently waited for a reply yet, to my shock, I had not been waiting long at all.

Amy, a Team Manager at The Chat Store, emailed me and offered me a ‘Live Chat Interview’; adhering to on from the initial application concerns, this is the initial stage of the employment procedure.

I was rather excited as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s web site. I opened my internet browser, went to The Conversation Store homepage as well as merely clicked the real-time chat tab. I had actually gotten to my interview.

After presenting myself to a representative that was taking care of chat at the time, I was rapidly transferred to Amy, that was ready and waiting to begin my interview.

My meeting began like any other: we presented ourselves and had a little bit of a casual welcoming chat (that made me feel at ease). After that it was on to the primary interview. What was odd was the truth that the conversation was really comparable to a face-to-face meeting, except it was via real-time conversation!

The inquiries were about my previous experience, why I was applying for the work, how I ‘d handle specific scenarios and also my understanding of The Chat Shop as well as their services.

Amy was looking to expose my staminas and weaknesses to identify whether I might meet the high assumptions that they establish. She wanted to know where I would need a little extra training and also where I can bring brand-new talents to the group.

Why I wanted the placement was also very essential of course. Although much of our team is spread out throughout the UK, The Conversation Shop is absolutely a close knit team with huge passions. Each and every one people is an important part of providing the outcomes that we do for clients.

Needs, such as my inputting speed, were evaluated as well obviously. Having to transform numerous site visitors whilst supplying consumer complete satisfaction indicates that you need to believe and also type fast.

Amy additionally provided me the opportunity to ask any inquiries that I had, and also she answered them thoroughly. I enjoyed as well as really hoping that I did well in my live chat interview!

As you’ve possibly guessed (by me writing this article) I did succeed in my preliminary interview for the online chat task. I was invited to the next stage of the application procedure– a telephone meeting with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far yet I was also extremely nervous! The good news is the telephone interview was not as terrifying as I once believed and it was extra laid-back than formal.

I got asked about my leisure activities, what I such as to do in my leisure and also a few inquiries about the Live Chat Agent placement. I also had some comments on my ‘Live Chat Interview’, which was wonderful to hear.

A great deal of the concerns that Joe asked had to do with my character. Joe claimed that getting on with everybody and also coming to be a part of The Conversation Store family members was an extremely essential factor.

It was a satisfaction to speak on the phone to my possible future employers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and I accepted with wonderful satisfaction, naturally. I was over the moon as well as I still am!

When I had approved the deal I was emailed the agreements that required to be authorized digitally (exactly how amazing is that), my working hours, what team I would certainly be in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hrs and also he explained every little thing I needed to understand about the “Live Chat Agent” placement. I made sure to make lots of notes in my notebook as it is a whole lot to take in.

I was then given the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) and also other information I needed to find out about the training procedure including specifically what would certainly take place. John was a satisfaction to talk to as well as I felt comfy chatting to him as he claimed he would certainly be there for any type of inquiries I may have if I am ever unclear or stuck.


I have had a bad spell of illness, which meant I was unable to begin my training when set up. Luckily The Conversation Store are a number of wonderful individuals that are patiently waiting on me to be all right once more. I have actually never ever known such a recognizing company and I really feel fortunate to be used by them.

Equally as I was about to surrender my job search, I came across The Conversation Store. I’m excitedly awaiting recovering and also starting my training. Ideally I shall be a totally fledged real-time chat representative soon … watch this room, my next message will certainly inform you everything about my journey with the training process.