I had been seeking a task working from home for a while and was about to quit. Most ‘work from home’ work that you find on-line appear to be some kind of pyramid or ‘start your own service’ plan. Paying a signing up with cost or purchasing their products for you to sell on? No thanks!
One day I decided to have an additional little look and came across The Chat Shop. I saw the “Live Chat Agent” job on their jobs page and also, after reading the summary, a huge wave of joy came by me. Not only did I fit their requirements to a tee (precise student with an inquisitive mind, solid capability to multi-task, high levels of organisation summer camp social media job and an inputting speed above 80 words per min), it additionally appeared like a work that I would truly like to do!
I used quickly! I patiently waited for a reply but, to my shock, I wasn’t waiting long whatsoever.
Amy, a Group Manager at The Chat Shop, emailed me and supplied me a ‘Live Conversation Meeting’; following on from the preliminary application concerns, this is the first stage of the recruitment procedure.
I was instead delighted as I had never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s internet site. I opened my web browser, mosted likely to The Chat Store homepage and simply clicked the online chat tab. I had actually gotten to my meeting.
After presenting myself to an agent that was managing chat at the time, I was rapidly transferred to Amy, who was ready as well as waiting to start my meeting.
My meeting began like any other: we presented ourselves and also had a bit of a casual inviting chat (that made me really feel secure). After that it was on to the major meeting. What was weird was the fact that the discussion was extremely comparable to a face-to-face interview, other than it was using live conversation!
The concerns had to do with my previous experience, why I was obtaining the task, exactly how I would certainly take care of particular scenarios and my knowledge of The Conversation Store and also their services.
Amy was seeking to disclose my staminas and also weak points to determine whether I might meet the high expectations that they set. She wanted to know where I would certainly require a little additional training as well as where I might bring brand-new talents to the team.
Why I wanted the setting was also very crucial of course. Although much of our team is spread out across the UK, The Chat Shop is absolutely a close knit group with big passions. Each and every one people is an indispensable part of providing the outcomes that we provide for customers.
Demands, such as my typing speed, were tested also naturally. Needing to convert numerous web site site visitors whilst offering customer satisfaction means that you need to assume and type quickly.
Amy additionally provided me the opportunity to ask any kind of questions that I had, and she answered them extensively. I was happy and also wishing that I did well in my live conversation interview!
As you have actually most likely thought (by me writing this article) I did do well in my first interview for the real-time chat task. I was invited to the following phase of the application process– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.
This is the last stage of their recruitment procedure and I was proud that I had got this far yet I was additionally really worried! Thankfully the telephone interview was not as terrifying as I as soon as thought and also it was much more casual than official.
I got inquired about my hobbies, what I such as to do in my leisure and a few concerns concerning the Live Chat Representative setting. I additionally had some responses on my ‘Live Conversation Meeting’, which was great to listen to.
A lot of the questions that Joe asked had to do with my character. Joe said that getting on with everybody and also ending up being a part of The Chat Store family members was an extremely crucial variable.
It was an enjoyment to speak on the phone to my prospective future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … and I accepted with fantastic pleasure, of course. I mored than the moon and also I still am!
When I had approved the offer I was emailed the contracts that needed to be authorized digitally (exactly how cool is that), my working hrs, what group I would be in and all of my log-in information prepared for my training.
Not long after this I had a call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he discussed every little thing I required to find out about the “Live Chat Agent” setting. I saw to it to make lots of notes in my notebook as it is a whole lot to absorb.
I was then offered the days of when my training would commence (training lasts around 3 weeks and we’re paid throughout the procedure) and various other information I required to understand about the training procedure consisting of precisely what would certainly occur. John was a pleasure to talk to and I really felt comfortable chatting to him as he said he would be there for any queries I might have if I am ever before uncertain or stuck.
I have had a bad round of illness, which implied I was unable to begin my training when prepared. Fortunately The Chat Shop are a number of fantastic people who are patiently awaiting me to be well enough once again. I have never ever known such an understanding business and I feel fortunate to be used by them.
Just as I was about to surrender my job search, I came across The Chat Shop. I’m eagerly waiting for healing as well as starting my training. Ideally I will be a totally fledged real-time chat representative soon … enjoy this room, my following message will certainly tell you everything about my journey with the training procedure.