I had actually been looking for a job working from house for some time and also was about to give up. Many ‘work from house’ tasks that you find on the internet appear to be some type of pyramid or ‘begin your own service’ system. Paying a joining fee or acquiring their products for you to sell on? No thanks!

Eventually I chose to have another little appearance and came across The Conversation Store. I saw the “Live Chat Agent” task on their jobs web page and also, after checking out the description, a large wave of happiness came over me. Not only did I suit their needs to a tee (precise student with an investigative mind, strong capacity to multi-task, high degrees of organisation target chat support jobs and a keying rate over 80 words per minute), it also looked like a job that I would really like to do!

I used straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and provided me a ‘Live Chat Interview’; following on from the preliminary application questions, this is the initial stage of the recruitment process.

I was instead delighted as I had never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s site. I opened my browser, went to The Chat Store homepage and also simply clicked the online conversation tab. I had come to my interview.

After introducing myself to a representative that was handling conversation at the time, I was swiftly moved to Amy, who was ready as well as waiting to start my interview.

My meeting started like any other: we presented ourselves as well as had a bit of a laid-back inviting chat (which made me feel comfortable). Then it was on to the major interview. What was strange was the fact that the discussion was extremely similar to an in person meeting, other than it was through real-time chat!

The concerns were about my previous experience, why I was making an application for the job, how I would certainly deal with certain scenarios and my knowledge of The Chat Shop as well as their solutions.

Amy was wanting to reveal my strengths as well as weaknesses to figure out whether I can satisfy the high assumptions that they establish. She wanted to know where I would need a little extra training and also where I might bring brand-new skills to the group.

Why I desired the placement was additionally extremely essential certainly. Although much of our group is spread across the UK, The Chat Store is absolutely a close weaved team with large ambitions. Each one people is an essential part of providing the results that we do for customers.

Demands, such as my typing rate, were examined also obviously. Needing to convert several site visitors whilst offering customer fulfillment indicates that you have to believe and kind quick.

Amy also offered me the chance to ask any questions that I had, and she addressed them completely. I was happy and hoping that I succeeded in my real-time chat meeting!

As you have actually probably thought (by me composing this post) I did succeed in my preliminary interview for the online conversation task. I was invited to the following stage of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this much yet I was also very anxious! The good news is the telephone interview was not as scary as I as soon as believed and it was more laid-back than official.

I obtained inquired about my hobbies, what I like to do in my spare time and also a couple of inquiries concerning the Live Chat Agent setting. I additionally had some responses on my ‘Live Conversation Meeting’, which was terrific to listen to.

A lot of the inquiries that Joe asked were about my individuality. Joe stated that moving on with everybody and becoming a part of The Conversation Store family members was a very crucial aspect.

It was an enjoyment to speak on the phone to my prospective future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and also I accepted with excellent pleasure, naturally. I was over the moon as well as I still am!

When I had accepted the offer I was emailed the agreements that needed to be authorized digitally (exactly how amazing is that), my working hrs, what team I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted around 2 hours and also he described whatever I required to know about the “Live Conversation Representative” position. I saw to it to make lots of notes in my note pad as it is a lot to take in.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also other details I needed to know about the training process consisting of exactly what would take place. John was a pleasure to speak with as well as I really felt comfy chatting to him as he said he would certainly be there for any type of inquiries I might have if I am ever uncertain or stuck.


I have had a poor bout of disease, which suggested I was not able to begin my training when set up. Thankfully The Conversation Store are a bunch of wonderful individuals who are patiently awaiting me to be well enough again. I have actually never ever recognized such a comprehending firm as well as I really feel blessed to be employed by them.

Just as I was about to give up my task search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering and beginning my training. Hopefully I will be a fully fledged real-time conversation representative soon … watch this space, my next blog post will certainly inform you all about my journey with the training process.