I had actually been searching for a task functioning from residence for a while as well as will quit. Many ‘work from house’ tasks that you locate on the internet seem to be some type of pyramid or ‘begin your own company’ plan. Paying a joining charge or buying their items for you to sell on? No many thanks!

One day I determined to have an additional little look and also discovered The Conversation Shop. I saw the “Live Conversation Agent” job on their careers web page and, after reading the description, a big wave of happiness came over me. Not only did I match their demands to a tee (thorough student with an analytical mind, solid capability to multi-task, high levels of organisation tcs web chat process job description as well as a typing speed over 80 words per min), it additionally looked like a job that I would actually like to do!

I used immediately! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Conversation Shop, emailed me and used me a ‘Live Conversation Meeting’; complying with on from the preliminary application inquiries, this is the first stage of the employment procedure.

I was instead delighted as I had actually never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s website. I opened my browser, went to The Conversation Shop homepage and merely clicked the live conversation tab. I had arrived at my meeting.

After presenting myself to a representative that was handling chat at the time, I was rapidly moved to Amy, that prepared and also waiting to start my meeting.

My interview began like any other: we presented ourselves and also had a little bit of a laid-back inviting chat (that made me really feel comfortable). After that it was on to the main interview. What was weird was the fact that the discussion was extremely comparable to an in person meeting, other than it was through online chat!

The inquiries were about my previous experience, why I was looking for the work, how I would certainly handle particular circumstances as well as my knowledge of The Conversation Shop as well as their services.

Amy was seeking to reveal my staminas as well as weak points to figure out whether I could meet the high expectations that they establish. She wanted to know where I would require a little added training as well as where I might bring new skills to the group.

Why I desired the placement was also extremely vital certainly. Although much of our team is spread out throughout the UK, The Conversation Shop is definitely a close knit team with large ambitions. Each one people is an essential part of providing the results that we do for clients.

Requirements, such as my inputting speed, were examined also naturally. Having to convert numerous internet site site visitors whilst offering consumer satisfaction means that you need to believe and also kind quick.

Amy likewise provided me the possibility to ask any concerns that I had, as well as she answered them extensively. I mored than happy and also hoping that I did well in my real-time conversation meeting!

As you’ve most likely thought (by me composing this post) I did do well in my first meeting for the live chat task. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far but I was also really nervous! Fortunately the telephone meeting was not as terrifying as I once believed as well as it was extra casual than formal.

I got inquired about my hobbies, what I like to do in my spare time and a couple of questions about the Live Conversation Representative setting. I likewise had some feedback on my ‘Live Chat Interview’, which was excellent to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everyone and becoming a part of The Chat Shop family was an extremely vital aspect.

It was a pleasure to speak on the phone to my possible future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … and also I approved with excellent satisfaction, naturally. I was over the moon as well as I still am!

When I had accepted the deal I was emailed the agreements that required to be signed electronically (just how amazing is that), my working hrs, what group I would be in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted around 2 hrs as well as he explained every little thing I needed to learn about the “Live Chat Agent” placement. I ensured to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then offered the dates of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and other information I needed to understand about the training process consisting of exactly what would certainly take place. John was a satisfaction to speak to and also I really felt comfortable chatting to him as he stated he would be there for any inquiries I may have if I am ever unsure or stuck.


I have had a negative spell of ill health, which implied I was not able to begin my training when organized. Thankfully The Conversation Shop are a lot of wonderful people who are patiently waiting on me to be well enough again. I have actually never ever understood such a recognizing company and I feel privileged to be employed by them.

Equally as I will give up my task search, I came across The Chat Shop. I’m eagerly awaiting recovering and beginning my training. Hopefully I will be a fully fledged real-time chat agent quickly … enjoy this space, my following blog post will inform you everything about my journey with the training procedure.