I had actually been looking for a job functioning from residence for a while and was about to give up. The majority of ‘function from house’ jobs that you find on-line seem to be some kind of pyramid or ‘start your own company’ system. Paying a joining fee or acquiring their items for you to sell on? No thanks!

Eventually I determined to have an additional little look and discovered The Chat Shop. I saw the “Live Chat Agent” task on their careers page and, after checking out the summary, a big wave of happiness came by me. Not only did I fit their demands to a tee (precise student with an investigative mind, solid capability to multi-task, high levels of organisation tech chat jobs and also an inputting rate above 80 words per min), it likewise appeared like a task that I would actually love to do!

I applied immediately! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Team Manager at The Conversation Shop, emailed me as well as provided me a ‘Live Chat Interview’; complying with on from the initial application concerns, this is the initial stage of the employment process.

I was instead thrilled as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s website. I opened my web browser, mosted likely to The Conversation Store homepage as well as merely clicked the live chat tab. I had gotten to my interview.

After presenting myself to an agent that was managing conversation at the time, I was promptly moved to Amy, who was ready and waiting to begin my interview.

My interview started like any other: we introduced ourselves and had a little bit of a casual welcoming conversation (which made me really feel comfortable). Then it was on to the primary meeting. What was strange was the fact that the conversation was very comparable to an in person meeting, except it was using live chat!

The concerns were about my previous experience, why I was getting the work, exactly how I would certainly take care of particular situations and my knowledge of The Conversation Store and also their services.

Amy was wanting to disclose my strengths and also weaknesses to determine whether I could satisfy the high assumptions that they set. She needed to know where I would certainly require a little additional training and also where I can bring new talents to the team.

Why I wanted the setting was additionally extremely vital obviously. Although much of our team is spread throughout the UK, The Chat Store is definitely a close knit team with huge ambitions. Every one of us is an essential part of providing the outcomes that we provide for customers.

Requirements, such as my typing speed, were checked as well certainly. Needing to transform numerous web site site visitors whilst providing customer contentment means that you have to assume as well as type quick.

Amy additionally gave me the opportunity to ask any kind of inquiries that I had, as well as she answered them extensively. I enjoyed and also wishing that I did well in my online conversation interview!

As you’ve most likely thought (by me composing this blog post) I did succeed in my preliminary meeting for the online chat job. I was invited to the following phase of the application process– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much however I was likewise very nervous! The good news is the telephone interview was not as terrifying as I as soon as assumed as well as it was more laid-back than official.

I obtained asked about my leisure activities, what I such as to do in my leisure and a few inquiries regarding the Live Chat Representative position. I likewise had some comments on my ‘Live Conversation Interview’, which was great to listen to.

A lot of the questions that Joe asked had to do with my individuality. Joe claimed that proceeding with everyone and becoming a part of The Chat Shop household was a very crucial variable.

It was an enjoyment to talk on the phone to my prospective future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … as well as I approved with excellent satisfaction, obviously. I mored than the moon and also I still am!

When I had accepted the deal I was emailed the contracts that needed to be signed digitally (just how cool is that), my functioning hrs, what team I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted around 2 hrs and he clarified every little thing I needed to understand about the “Live Chat Agent” setting. I ensured to make lots of notes in my notebook as it is a lot to take in.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the process) as well as other details I needed to learn about the training procedure consisting of specifically what would occur. John was a satisfaction to speak with as well as I really felt comfortable chatting to him as he claimed he would be there for any queries I might have if I am ever before unsure or stuck.


I have had a poor spell of ill health, which suggested I was incapable to start my training when set up. Luckily The Conversation Shop are a lot of wonderful individuals who are patiently awaiting me to be well enough once again. I have never known such an understanding firm as well as I really feel privileged to be employed by them.

Equally as I was about to surrender my job search, I came across The Conversation Store. I’m eagerly awaiting getting well and also starting my training. Hopefully I shall be a fully fledged online conversation agent quickly … enjoy this room, my following post will inform you everything about my journey with the training process.