I had actually been searching for a job functioning from house for some time as well as will quit. Many ‘work from residence’ tasks that you discover on the internet seem to be some form of pyramid or ‘start your own service’ plan. Paying a signing up with cost or acquiring their products for you to sell on? No thanks!

One day I chose to have one more little appearance as well as came across The Chat Shop. I saw the “Live Chat Agent” job on their professions page as well as, after reading the summary, a huge wave of joy came me. Not just did I suit their requirements to a tee (meticulous learner with an analytical mind, strong capability to multi-task, high degrees of organisation tech chat support jobs and also an inputting speed above 80 words per minute), it additionally felt like a work that I would truly like to do!

I applied quickly! I patiently waited for a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me and also used me a ‘Live Chat Interview’; adhering to on from the initial application questions, this is the first stage of the recruitment process.

I was instead excited as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s web site. I opened my internet browser, went to The Conversation Store homepage and also merely clicked the real-time conversation tab. I had arrived at my meeting.

After presenting myself to a representative that was managing conversation at the time, I was promptly moved to Amy, that prepared as well as waiting to begin my meeting.

My interview started like any other: we introduced ourselves as well as had a little bit of a laid-back inviting chat (which made me really feel at ease). Then it was on to the main interview. What was weird was the truth that the conversation was extremely similar to an in person interview, other than it was by means of live conversation!

The concerns were about my previous experience, why I was making an application for the job, exactly how I ‘d handle specific scenarios and also my understanding of The Chat Store and their services.

Amy was aiming to expose my staminas as well as weaknesses to establish whether I can fulfill the high expectations that they set. She wished to know where I would require a little added training and also where I might bring brand-new skills to the team.

Why I desired the position was additionally extremely essential obviously. Although much of our group is spread across the UK, The Conversation Shop is absolutely a close knit team with huge aspirations. Every one people is an essential part of providing the outcomes that we provide for customers.

Requirements, such as my keying speed, were tested too obviously. Needing to convert several web site visitors whilst providing client complete satisfaction means that you need to believe and also kind quickly.

Amy also provided me the chance to ask any inquiries that I had, and also she answered them thoroughly. I was happy and also really hoping that I did well in my online conversation meeting!

As you have actually probably presumed (by me writing this post) I did do well in my initial meeting for the live chat task. I was invited to the next phase of the application procedure– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this much yet I was also very anxious! Luckily the telephone meeting was not as terrifying as I as soon as assumed as well as it was a lot more informal than formal.

I obtained asked about my hobbies, what I like to do in my extra time and a couple of inquiries about the Live Chat Agent placement. I additionally had some comments on my ‘Live Conversation Meeting’, which was wonderful to hear.

A great deal of the questions that Joe asked had to do with my character. Joe said that getting on with everyone as well as coming to be a part of The Conversation Shop household was an extremely crucial aspect.

It was a pleasure to speak on the phone to my possible future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … as well as I approved with wonderful pleasure, certainly. I was over the moon as well as I still am!

When I had actually accepted the offer I was emailed the agreements that needed to be signed digitally (how awesome is that), my working hours, what group I would be in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs as well as he explained every little thing I needed to know about the “Live Conversation Agent” position. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.

I was after that provided the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the process) as well as other information I required to learn about the training process consisting of specifically what would certainly occur. John was a satisfaction to talk to and I felt comfortable talking to him as he claimed he would certainly be there for any type of questions I might have if I am ever unclear or stuck.


I have had a bad bout of disease, which indicated I was unable to start my training when prepared. Luckily The Conversation Store are a bunch of terrific individuals that are patiently awaiting me to be well enough once more. I have actually never understood such an understanding firm as well as I feel fortunate to be used by them.

Equally as I was about to surrender my work search, I stumbled across The Chat Shop. I’m eagerly awaiting healing and also beginning my training. Hopefully I shall be a completely fledged online chat representative quickly … view this space, my following article will certainly tell you all about my trip with the training process.