I had been searching for a job working from house for some time and also will quit. The majority of ‘work from residence’ jobs that you find on the internet appear to be some form of pyramid or ‘begin your very own organization’ system. Paying a signing up with fee or buying their products for you to sell on? No many thanks!

One day I determined to have one more little look as well as stumbled upon The Conversation Shop. I saw the “Live Chat Representative” task on their jobs web page and also, after reviewing the summary, a big wave of joy came over me. Not only did I suit their needs to a tee (careful learner with an analytical mind, solid capacity to multi-task, high levels of organisation technical chat support jobs in chennai as well as a keying rate over 80 words per min), it likewise looked like a task that I would actually like to do!

I used straight away! I patiently waited for a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me and supplied me a ‘Live Conversation Interview’; following on from the initial application concerns, this is the first stage of the employment process.

I was rather delighted as I had actually never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s site. I opened my web browser, went to The Chat Shop homepage and also simply clicked the live conversation tab. I had arrived at my meeting.

After presenting myself to a representative that was handling conversation at the time, I was quickly moved to Amy, that prepared as well as waiting to begin my meeting.

My interview began like any other: we presented ourselves as well as had a bit of a casual welcoming conversation (which made me really feel comfortable). After that it was on to the main meeting. What was odd was the reality that the conversation was very comparable to a face-to-face meeting, other than it was using real-time conversation!

The concerns were about my previous experience, why I was looking for the work, how I would certainly take care of particular situations and also my understanding of The Chat Shop and their services.

Amy was wanting to disclose my staminas as well as weaknesses to identify whether I could fulfill the high expectations that they establish. She wanted to know where I would need a little additional training and where I can bring new talents to the team.

Why I wanted the position was also very crucial of course. Although much of our team is spread out throughout the UK, The Chat Store is definitely a close knit group with large ambitions. Each and every one of us is an important part of supplying the outcomes that we do for clients.

Demands, such as my keying rate, were examined as well certainly. Having to convert several website site visitors whilst providing customer satisfaction indicates that you need to think as well as type fast.

Amy additionally offered me the opportunity to ask any questions that I had, and she addressed them thoroughly. I enjoyed and wishing that I succeeded in my online conversation meeting!

As you’ve possibly thought (by me composing this post) I did succeed in my first meeting for the live chat work. I was invited to the following phase of the application process– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far yet I was additionally really anxious! Fortunately the telephone interview was not as frightening as I as soon as thought as well as it was much more casual than formal.

I obtained asked about my pastimes, what I such as to do in my spare time as well as a few inquiries about the Live Conversation Agent position. I also had some feedback on my ‘Live Conversation Meeting’, which was fantastic to hear.

A lot of the concerns that Joe asked had to do with my character. Joe claimed that proceeding with everybody as well as ending up being a part of The Chat Store family was an extremely crucial variable.

It was an enjoyment to talk on the phone to my prospective future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and also I accepted with fantastic pleasure, of course. I was over the moon as well as I still am!

When I had accepted the deal I was emailed the agreements that needed to be authorized electronically (how great is that), my functioning hours, what team I would be in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs and he described whatever I required to find out about the “Live Conversation Representative” setting. I ensured to make great deals of notes in my notebook as it is a whole lot to take in.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the process) and also other information I required to understand about the training procedure consisting of specifically what would take place. John was a pleasure to speak with and also I felt comfortable talking to him as he stated he would be there for any kind of questions I may have if I am ever before unclear or stuck.


I have had a poor round of illness, which indicated I was incapable to begin my training when arranged. Fortunately The Chat Shop are a lot of remarkable people who are patiently waiting for me to be well enough once again. I have actually never ever known such a recognizing company and I really feel fortunate to be used by them.

Equally as I will surrender my work search, I came across The Conversation Shop. I’m eagerly awaiting recovering and starting my training. Hopefully I will be a completely fledged real-time chat agent quickly … view this area, my next article will tell you all about my journey with the training procedure.