I had been looking for a work functioning from house for a while and also was about to surrender. Many ‘work from residence’ work that you locate online appear to be some kind of pyramid or ‘start your own company’ scheme. Paying a joining charge or getting their items for you to sell on? No many thanks!

Someday I made a decision to have another little look as well as came across The Chat Store. I saw the “Live Conversation Agent” job on their careers web page and also, after checking out the description, a huge wave of happiness came by me. Not only did I suit their demands to a tee (precise student with an inquisitive mind, solid capability to multi-task, high levels of organisation teleperformance chat jobs and also an inputting speed over 80 words per minute), it also appeared like a task that I would really enjoy to do!

I used instantly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long in all.

Amy, a Group Manager at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Interview’; adhering to on from the preliminary application questions, this is the initial stage of the employment procedure.

I was instead excited as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Shop’s site. I opened my web browser, mosted likely to The Conversation Store homepage and merely clicked the live conversation tab. I had arrived at my interview.

After introducing myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, who prepared and waiting to start my interview.

My meeting started like any other: we presented ourselves as well as had a little of an informal welcoming chat (that made me feel comfortable). After that it was on to the main meeting. What was strange was the truth that the conversation was really comparable to a face-to-face meeting, except it was using online conversation!

The questions had to do with my previous experience, why I was applying for the job, just how I ‘d manage specific scenarios and also my understanding of The Chat Store and also their solutions.

Amy was aiming to disclose my toughness and weaknesses to figure out whether I might meet the high assumptions that they set. She wanted to know where I would require a little added training and where I might bring new skills to the team.

Why I desired the position was likewise extremely essential obviously. Although much of our team is spread across the UK, The Chat Shop is certainly a close knit team with large ambitions. Each and every one people is an integral part of supplying the results that we do for customers.

Needs, such as my inputting speed, were tested also certainly. Having to convert multiple website visitors whilst supplying customer contentment means that you need to believe and also type fast.

Amy likewise provided me the opportunity to ask any type of questions that I had, and she answered them thoroughly. I enjoyed as well as really hoping that I did well in my online chat interview!

As you’ve possibly presumed (by me creating this blog post) I did succeed in my first interview for the online chat job. I was invited to the following stage of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this much however I was also very nervous! Fortunately the telephone interview was not as scary as I as soon as assumed as well as it was extra casual than formal.

I got inquired about my hobbies, what I such as to do in my leisure and also a couple of questions about the Live Conversation Representative placement. I additionally had some feedback on my ‘Live Conversation Interview’, which was excellent to listen to.

A lot of the inquiries that Joe asked had to do with my individuality. Joe said that getting on with everybody and also coming to be a part of The Chat Store family members was a very crucial element.

It was a pleasure to speak on the phone to my prospective future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … as well as I accepted with excellent satisfaction, obviously. I was over the moon and I still am!

As soon as I had accepted the deal I was emailed the agreements that needed to be authorized electronically (just how awesome is that), my functioning hours, what team I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted around 2 hrs and also he described everything I required to learn about the “Live Conversation Agent” position. I made certain to make lots of notes in my notebook as it is a great deal to take in.

I was after that offered the days of when my training would start (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other information I needed to find out about the training process including specifically what would certainly occur. John was a pleasure to speak to and also I really felt comfy chatting to him as he stated he would be there for any kind of inquiries I might have if I am ever before uncertain or stuck.


I have had a poor bout of ill health, which implied I was not able to begin my training when set up. The Good News Is The Chat Store are a lot of fantastic individuals that are patiently awaiting me to be well enough once again. I have never ever recognized such a comprehending business and also I really feel fortunate to be used by them.

Equally as I will surrender my job search, I came across The Chat Store. I’m eagerly awaiting healing and also starting my training. Hopefully I will be a totally fledged online chat agent soon … view this space, my following message will inform you all about my journey with the training procedure.