I had been looking for a job working from house for a while as well as was about to quit. The majority of ‘function from home’ tasks that you find on-line appear to be some type of pyramid or ‘begin your own company’ plan. Paying a joining cost or getting their items for you to sell on? No many thanks!

Someday I made a decision to have another little look and came across The Chat Store. I saw the “Live Conversation Representative” work on their jobs web page and also, after reading the description, a large wave of happiness came by me. Not just did I fit their demands to a tee (careful student with a curious mind, strong capability to multi-task, high degrees of organisation telephone chat lines jobs and a typing rate over 80 words per minute), it also seemed like a job that I would truly enjoy to do!

I applied immediately! I patiently waited for a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me as well as provided me a ‘Live Chat Meeting’; complying with on from the preliminary application questions, this is the initial stage of the employment process.

I was instead thrilled as I had never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s web site. I opened my web browser, went to The Chat Store homepage and also just clicked the live conversation tab. I had arrived at my meeting.

After introducing myself to an agent that was managing chat at the time, I was promptly transferred to Amy, that prepared and also waiting to begin my meeting.

My meeting began like any other: we presented ourselves and also had a bit of a laid-back welcoming chat (that made me feel secure). Then it was on to the main interview. What was weird was the reality that the discussion was very comparable to a face-to-face meeting, other than it was by means of live conversation!

The concerns had to do with my previous experience, why I was looking for the job, just how I ‘d deal with certain circumstances as well as my understanding of The Conversation Store as well as their solutions.

Amy was looking to disclose my toughness and also weaknesses to establish whether I might meet the high expectations that they set. She wished to know where I would require a little extra training and where I can bring new skills to the team.

Why I wanted the placement was likewise very important certainly. Although much of our team is spread throughout the UK, The Conversation Store is absolutely a close knit group with large ambitions. Each one of us is an indispensable part of providing the outcomes that we provide for clients.

Needs, such as my inputting rate, were evaluated too certainly. Needing to transform numerous website site visitors whilst providing consumer satisfaction implies that you have to believe and kind quick.

Amy also offered me the opportunity to ask any questions that I had, as well as she answered them extensively. I enjoyed and also hoping that I succeeded in my online chat meeting!

As you’ve probably guessed (by me composing this post) I did succeed in my preliminary interview for the online chat task. I was invited to the next phase of the application process– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much but I was likewise very worried! Luckily the telephone interview was not as frightening as I when believed as well as it was more laid-back than official.

I got inquired about my leisure activities, what I like to do in my extra time and a few inquiries regarding the Live Conversation Agent setting. I also had some responses on my ‘Live Chat Interview’, which was great to listen to.

A lot of the questions that Joe asked were about my personality. Joe claimed that moving on with everyone and also ending up being a part of The Chat Shop family members was a very crucial element.

It was a pleasure to speak on the phone to my prospective future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … as well as I accepted with fantastic enjoyment, naturally. I mored than the moon and I still am!

As soon as I had actually accepted the deal I was emailed the agreements that required to be authorized electronically (how awesome is that), my working hrs, what group I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs and also he discussed every little thing I needed to find out about the “Live Conversation Agent” position. I saw to it to make great deals of notes in my notebook as it is a lot to take in.

I was then provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the procedure) and other information I required to find out about the training procedure including specifically what would certainly happen. John was a pleasure to talk with as well as I really felt comfy chatting to him as he stated he would certainly be there for any type of inquiries I might have if I am ever unsure or stuck.


I have had a bad spell of illness, which indicated I was not able to start my training when set up. Fortunately The Conversation Shop are a bunch of wonderful individuals who are patiently awaiting me to be well enough again. I have never recognized such an understanding firm as well as I feel fortunate to be used by them.

Just as I was about to give up my task search, I came across The Conversation Store. I’m eagerly waiting for healing and starting my training. With any luck I shall be a completely fledged online chat agent soon … view this space, my following post will certainly tell you all about my journey through the training process.