I had actually been looking for a job functioning from house for a while as well as was about to quit. A lot of ‘function from home’ jobs that you discover on-line appear to be some type of pyramid or ‘begin your own service’ plan. Paying a signing up with charge or getting their products for you to sell on? No thanks!

One day I determined to have another little appearance and stumbled upon The Conversation Store. I saw the “Live Chat Representative” job on their occupations page and, after checking out the summary, a large wave of happiness came over me. Not just did I match their demands to a tee (meticulous student with an investigative mind, strong capacity to multi-task, high degrees of organisation teletech chat support jobs as well as a typing rate over 80 words per minute), it also appeared like a job that I would really enjoy to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as used me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the first stage of the recruitment process.

I was instead excited as I had actually never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s site. I opened my browser, went to The Chat Shop homepage and simply clicked the live chat tab. I had arrived at my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was quickly transferred to Amy, who was ready and waiting to begin my interview.

My interview started like any other: we introduced ourselves as well as had a little of an informal inviting conversation (which made me really feel at ease). After that it was on to the main interview. What was odd was the reality that the discussion was really similar to an in person interview, other than it was through live conversation!

The inquiries were about my previous experience, why I was requesting the job, just how I ‘d take care of particular situations and also my expertise of The Chat Store and their solutions.

Amy was seeking to disclose my staminas as well as weak points to determine whether I might fulfill the high expectations that they set. She needed to know where I would require a little added training as well as where I can bring new skills to the group.

Why I desired the placement was likewise really vital of course. Although much of our group is spread out throughout the UK, The Chat Shop is certainly a close knit team with big ambitions. Each and every one of us is an integral part of delivering the results that we provide for customers.

Needs, such as my inputting speed, were examined also of course. Having to convert multiple internet site visitors whilst providing consumer contentment implies that you have to believe and type quick.

Amy additionally offered me the chance to ask any inquiries that I had, and she addressed them extensively. I mored than happy and hoping that I succeeded in my live chat interview!

As you’ve most likely presumed (by me composing this post) I did succeed in my first meeting for the live chat task. I was invited to the next stage of the application procedure– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far yet I was additionally really anxious! The good news is the telephone interview was not as terrifying as I when believed as well as it was extra casual than official.

I obtained inquired about my leisure activities, what I such as to do in my extra time and also a few questions concerning the Live Conversation Representative placement. I likewise had some comments on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A lot of the concerns that Joe asked were about my personality. Joe stated that getting on with everybody and also becoming a part of The Conversation Shop family was a very crucial aspect.

It was an enjoyment to speak on the phone to my prospective future employers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and I accepted with excellent pleasure, obviously. I was over the moon and also I still am!

When I had actually accepted the offer I was emailed the agreements that required to be signed digitally (how trendy is that), my functioning hrs, what team I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted around 2 hours and also he clarified everything I needed to understand about the “Live Chat Agent” setting. I made certain to make lots of notes in my notebook as it is a lot to absorb.

I was then provided the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the process) and also various other information I needed to find out about the training process including specifically what would certainly occur. John was a pleasure to talk to as well as I felt comfortable talking to him as he stated he would certainly be there for any kind of inquiries I may have if I am ever before unsure or stuck.


I have had a bad bout of ill health, which suggested I was not able to start my training when organized. Thankfully The Chat Shop are a lot of fantastic individuals who are patiently waiting on me to be all right once again. I have never ever recognized such an understanding business and I feel blessed to be used by them.

Equally as I will give up my job search, I stumbled across The Conversation Shop. I’m excitedly waiting for recovering as well as beginning my training. Hopefully I will be a totally fledged online conversation agent quickly … watch this space, my next post will certainly tell you everything about my trip through the training process.