I had been seeking a job functioning from residence for a while as well as was about to quit. The majority of ‘work from house’ work that you locate on the internet appear to be some kind of pyramid or ‘begin your own business’ plan. Paying a joining fee or acquiring their items for you to sell on? No thanks!

Someday I determined to have an additional little appearance as well as discovered The Chat Shop. I saw the “Live Chat Representative” work on their professions page and also, after reviewing the description, a large wave of joy came by me. Not only did I fit their requirements to a tee (careful learner with an analytical mind, strong capacity to multi-task, high levels of organisation text chat agent jobs hiring pa as well as a keying rate above 80 words per min), it likewise appeared like a job that I would really love to do!

I used straight away! I patiently awaited a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Conversation Store, emailed me and also provided me a ‘Live Chat Interview’; following on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was instead excited as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Store’s web site. I opened my browser, mosted likely to The Conversation Shop homepage as well as just clicked the live conversation tab. I had come to my interview.

After presenting myself to an agent that was managing chat at the time, I was quickly transferred to Amy, that prepared and also waiting to begin my meeting.

My interview started like any other: we presented ourselves and also had a little bit of a laid-back welcoming conversation (which made me feel secure). Then it was on to the primary interview. What was unusual was the truth that the conversation was extremely similar to an in person interview, except it was using live chat!

The questions were about my previous experience, why I was getting the task, just how I would certainly take care of certain circumstances and my knowledge of The Conversation Shop as well as their services.

Amy was looking to reveal my toughness as well as weaknesses to identify whether I could satisfy the high assumptions that they set. She wanted to know where I would need a little additional training and also where I might bring new abilities to the team.

Why I desired the position was additionally extremely crucial certainly. Although much of our team is spread across the UK, The Conversation Store is absolutely a close knit group with big aspirations. Each one of us is an indispensable part of delivering the outcomes that we do for customers.

Demands, such as my typing speed, were examined too certainly. Needing to transform multiple website site visitors whilst offering customer contentment implies that you have to think and also type quick.

Amy also gave me the chance to ask any type of concerns that I had, and she answered them thoroughly. I enjoyed and really hoping that I did well in my real-time conversation meeting!

As you’ve most likely thought (by me creating this post) I did succeed in my preliminary interview for the live chat job. I was invited to the next stage of the application procedure– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much yet I was additionally extremely worried! Luckily the telephone interview was not as scary as I as soon as thought and it was a lot more laid-back than formal.

I got asked about my pastimes, what I such as to do in my extra time as well as a couple of concerns concerning the Live Chat Representative position. I also had some responses on my ‘Live Chat Meeting’, which was wonderful to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe claimed that getting on with everybody and also becoming a part of The Chat Store family members was an extremely vital variable.

It was a pleasure to speak on the phone to my potential future employers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … and I accepted with terrific pleasure, of course. I mored than the moon and also I still am!

When I had actually accepted the offer I was emailed the agreements that needed to be authorized digitally (just how trendy is that), my working hours, what team I would remain in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted around 2 hours as well as he discussed whatever I required to know about the “Live Chat Representative” setting. I made sure to make lots of notes in my note pad as it is a great deal to take in.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) and also other details I required to know about the training process consisting of exactly what would certainly take place. John was a satisfaction to talk with and also I felt comfy talking to him as he said he would be there for any queries I may have if I am ever unsure or stuck.


I have had a poor round of ill health, which meant I was unable to begin my training when organized. Fortunately The Chat Shop are a bunch of fantastic individuals that are patiently waiting for me to be all right once again. I have never ever known such an understanding company as well as I feel fortunate to be used by them.

Just as I will give up my job search, I stumbled across The Chat Store. I’m excitedly waiting for recovering and also beginning my training. Ideally I will be a totally fledged real-time chat agent quickly … enjoy this area, my following blog post will inform you all about my journey via the training process.