I had actually been trying to find a work working from home for a while and also was about to surrender. A lot of ‘work from house’ jobs that you find online appear to be some kind of pyramid or ‘begin your very own service’ plan. Paying a joining cost or buying their items for you to sell on? No thanks!

Someday I decided to have one more little appearance and came across The Conversation Shop. I saw the “Live Chat Agent” work on their careers page and also, after checking out the description, a huge wave of happiness came by me. Not only did I suit their demands to a tee (thorough student with an inquisitive mind, solid ability to multi-task, high degrees of organisation text chat moderator jobs and an inputting speed above 80 words per minute), it likewise felt like a work that I would truly like to do!

I used instantly! I patiently awaited a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as provided me a ‘Live Conversation Interview’; adhering to on from the preliminary application questions, this is the first stage of the recruitment process.

I was instead excited as I had actually never experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s site. I opened my browser, went to The Chat Shop homepage and also merely clicked the real-time conversation tab. I had actually come to my interview.

After presenting myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, who was ready and also waiting to start my interview.

My meeting started like any other: we introduced ourselves as well as had a bit of an informal inviting chat (which made me really feel at ease). After that it was on to the main meeting. What was weird was the fact that the conversation was very similar to a face-to-face meeting, other than it was through real-time chat!

The questions were about my previous experience, why I was making an application for the work, exactly how I would certainly take care of specific scenarios and my expertise of The Conversation Shop and also their services.

Amy was seeking to expose my toughness and weak points to establish whether I could meet the high expectations that they establish. She wanted to know where I would require a little extra training and where I can bring brand-new abilities to the group.

Why I wanted the position was also extremely important certainly. Although much of our team is spread across the UK, The Chat Store is definitely a close weaved team with huge ambitions. Each and every one people is an integral part of delivering the outcomes that we provide for customers.

Requirements, such as my keying speed, were examined too certainly. Needing to transform multiple web site site visitors whilst providing customer complete satisfaction implies that you need to assume and kind fast.

Amy also provided me the possibility to ask any type of inquiries that I had, and she answered them thoroughly. I was happy as well as hoping that I succeeded in my real-time chat meeting!

As you have actually most likely thought (by me writing this blog post) I did do well in my preliminary meeting for the online chat job. I was invited to the next stage of the application process– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far but I was also extremely worried! The good news is the telephone meeting was not as scary as I when believed and it was extra laid-back than official.

I got asked about my leisure activities, what I like to do in my extra time and also a few questions concerning the Live Conversation Agent setting. I also had some feedback on my ‘Live Chat Interview’, which was excellent to listen to.

A lot of the questions that Joe asked were about my individuality. Joe claimed that moving on with everyone as well as ending up being a part of The Chat Shop family members was a very essential element.

It was a satisfaction to speak on the phone to my potential future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and I approved with excellent satisfaction, obviously. I mored than the moon as well as I still am!

When I had actually accepted the offer I was emailed the contracts that required to be authorized digitally (just how cool is that), my functioning hours, what group I would be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted about 2 hours and he explained everything I required to understand about the “Live Chat Agent” placement. I made certain to make lots of notes in my notebook as it is a great deal to take in.

I was after that given the days of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) and various other details I needed to know about the training procedure including specifically what would happen. John was a pleasure to speak to and also I felt comfortable chatting to him as he said he would be there for any questions I might have if I am ever before unclear or stuck.


I have had a bad round of illness, which implied I was not able to start my training when set up. Luckily The Chat Store are a bunch of terrific individuals that are patiently waiting for me to be well enough again. I have never ever understood such an understanding business and also I feel privileged to be used by them.

Equally as I will give up my task search, I came across The Conversation Store. I’m eagerly waiting for healing as well as starting my training. Hopefully I shall be a completely fledged real-time chat representative quickly … watch this space, my next blog post will certainly tell you everything about my trip with the training process.