I had been trying to find a work working from residence for some time as well as will quit. A lot of ‘function from residence’ work that you find on the internet appear to be some type of pyramid or ‘start your very own company’ plan. Paying a signing up with fee or purchasing their items for you to sell on? No thanks!

Eventually I decided to have another little appearance and stumbled upon The Chat Store. I saw the “Live Chat Agent” task on their careers web page and, after checking out the summary, a huge wave of joy came me. Not only did I suit their needs to a tee (meticulous student with a curious mind, solid capacity to multi-task, high levels of organisation text chat online jobs and also a keying rate above 80 words per minute), it likewise seemed like a work that I would actually enjoy to do!

I used instantly! I patiently awaited a reply however, to my surprise, I had not been waiting long in any way.

Amy, a Team Supervisor at The Chat Store, emailed me as well as used me a ‘Live Chat Interview’; adhering to on from the first application questions, this is the first stage of the employment procedure.

I was rather delighted as I had never experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Store’s site. I opened my browser, went to The Chat Store homepage and just clicked the real-time conversation tab. I had reached my interview.

After introducing myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, who was ready as well as waiting to begin my interview.

My meeting started like any other: we presented ourselves and had a little bit of an informal welcoming chat (that made me feel comfortable). Then it was on to the main interview. What was strange was the fact that the conversation was extremely similar to a face-to-face interview, other than it was through live conversation!

The inquiries were about my previous experience, why I was obtaining the work, exactly how I ‘d manage certain circumstances and also my knowledge of The Conversation Shop as well as their services.

Amy was aiming to disclose my strengths and weaknesses to figure out whether I might fulfill the high assumptions that they establish. She needed to know where I would need a little additional training and also where I can bring new abilities to the team.

Why I wanted the position was additionally very vital of course. Although much of our team is spread out throughout the UK, The Chat Store is certainly a close knit group with huge aspirations. Every one people is an integral part of providing the outcomes that we provide for clients.

Demands, such as my typing speed, were checked also certainly. Having to convert several website site visitors whilst supplying customer satisfaction means that you have to believe and type quickly.

Amy likewise offered me the opportunity to ask any type of concerns that I had, and also she addressed them completely. I was happy and hoping that I succeeded in my live chat interview!

As you’ve possibly presumed (by me writing this blog post) I did do well in my first interview for the online chat work. I was welcomed to the following phase of the application procedure– a telephone interview with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much yet I was also extremely worried! Luckily the telephone interview was not as terrifying as I as soon as thought and also it was more informal than official.

I got inquired about my leisure activities, what I like to do in my spare time as well as a couple of questions concerning the Live Conversation Representative setting. I likewise had some comments on my ‘Live Chat Interview’, which was fantastic to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe claimed that proceeding with everyone and coming to be a part of The Conversation Shop family members was a really vital aspect.

It was an enjoyment to talk on the phone to my prospective future employers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and also I accepted with fantastic satisfaction, obviously. I was over the moon and I still am!

Once I had actually accepted the deal I was emailed the contracts that required to be signed digitally (how awesome is that), my functioning hours, what group I would remain in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hrs and also he clarified whatever I needed to know about the “Live Conversation Agent” placement. I made certain to make lots of notes in my notebook as it is a great deal to take in.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the procedure) and also various other details I needed to understand about the training procedure including exactly what would occur. John was an enjoyment to talk to and also I felt comfortable talking to him as he said he would be there for any type of inquiries I might have if I am ever before uncertain or stuck.


I have had a poor bout of disease, which indicated I was incapable to start my training when set up. Luckily The Chat Store are a number of remarkable people that are patiently awaiting me to be well enough once again. I have actually never known such a comprehending business as well as I really feel blessed to be employed by them.

Equally as I will quit my job search, I stumbled across The Chat Shop. I’m excitedly waiting for healing and starting my training. With any luck I will be a fully fledged real-time conversation representative quickly … enjoy this area, my following post will certainly inform you all about my journey via the training process.