I had actually been trying to find a work functioning from house for some time and will give up. Most ‘work from home’ tasks that you find online appear to be some type of pyramid or ‘start your very own business’ scheme. Paying a joining cost or getting their products for you to sell on? No many thanks!

Someday I decided to have another little look as well as stumbled upon The Chat Shop. I saw the “Live Chat Representative” job on their professions page as well as, after reading the summary, a huge wave of joy came over me. Not just did I suit their requirements to a tee (thorough learner with an investigative mind, strong ability to multi-task, high levels of organisation text chat operator job worldwide and also a typing rate over 80 words per min), it also appeared like a work that I would really enjoy to do!

I used immediately! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Conversation Interview’; adhering to on from the initial application questions, this is the first stage of the recruitment process.

I was instead delighted as I had never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s site. I opened my web browser, went to The Chat Store homepage and also just clicked the online conversation tab. I had gotten to my interview.

After introducing myself to an agent that was managing conversation at the time, I was swiftly moved to Amy, that was ready and waiting to begin my interview.

My meeting began like any other: we introduced ourselves and had a bit of a casual welcoming conversation (that made me really feel at ease). Then it was on to the primary meeting. What was odd was the reality that the conversation was very comparable to an in person meeting, except it was through live chat!

The questions were about my previous experience, why I was making an application for the work, exactly how I ‘d deal with certain circumstances as well as my knowledge of The Conversation Store and also their services.

Amy was aiming to reveal my strengths and also weak points to determine whether I can fulfill the high assumptions that they establish. She wished to know where I would need a little added training and also where I can bring brand-new abilities to the team.

Why I wanted the placement was additionally really vital certainly. Although much of our team is spread across the UK, The Conversation Store is certainly a close knit team with huge passions. Every one people is an indispensable part of providing the outcomes that we provide for customers.

Needs, such as my keying speed, were checked too naturally. Having to convert several website site visitors whilst providing client contentment suggests that you have to believe and kind quickly.

Amy additionally offered me the possibility to ask any kind of concerns that I had, and she answered them completely. I mored than happy as well as really hoping that I succeeded in my online chat interview!

As you’ve probably presumed (by me creating this blog post) I did do well in my preliminary interview for the online chat work. I was welcomed to the following stage of the application process– a telephone meeting with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this far but I was also really nervous! The good news is the telephone interview was not as scary as I when thought and also it was more casual than formal.

I got asked about my leisure activities, what I like to do in my leisure and also a few inquiries about the Live Chat Representative position. I likewise had some comments on my ‘Live Chat Meeting’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe claimed that moving on with everybody as well as coming to be a part of The Chat Store household was an extremely crucial factor.

It was a satisfaction to speak on the phone to my prospective future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … and I accepted with fantastic satisfaction, naturally. I mored than the moon and also I still am!

Once I had approved the offer I was emailed the contracts that needed to be signed electronically (exactly how cool is that), my functioning hrs, what group I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs and also he explained every little thing I required to learn about the “Live Conversation Agent” position. I made certain to make great deals of notes in my notebook as it is a great deal to take in.

I was after that provided the days of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) as well as other details I needed to understand about the training procedure including exactly what would occur. John was a pleasure to speak to and I really felt comfortable talking to him as he said he would certainly be there for any kind of inquiries I might have if I am ever before unsure or stuck.


I have had a negative bout of illness, which indicated I was unable to start my training when arranged. The Good News Is The Chat Store are a bunch of terrific individuals who are patiently awaiting me to be all right once more. I have never ever recognized such an understanding company as well as I feel fortunate to be utilized by them.

Equally as I was about to give up my task search, I came across The Conversation Shop. I’m excitedly waiting for getting well as well as starting my training. Ideally I shall be a completely fledged online conversation representative soon … enjoy this space, my next blog post will inform you everything about my journey via the training procedure.