I had been looking for a work working from home for a while and also was about to quit. The majority of ‘work from house’ jobs that you discover on-line appear to be some form of pyramid or ‘start your very own company’ scheme. Paying a joining fee or purchasing their products for you to sell on? No many thanks!

One day I decided to have one more little appearance as well as discovered The Chat Shop. I saw the “Live Conversation Agent” task on their professions page as well as, after reading the summary, a huge wave of joy came over me. Not just did I fit their needs to a tee (meticulous learner with an investigative mind, solid capacity to multi-task, high degrees of organisation text chat services jobs and also an inputting speed above 80 words per min), it also appeared like a work that I would truly enjoy to do!

I used straight away! I patiently waited for a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Store, emailed me as well as used me a ‘Live Chat Interview’; following on from the initial application questions, this is the first stage of the recruitment procedure.

I was instead delighted as I had actually never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s website. I opened my web browser, mosted likely to The Conversation Store homepage and also simply clicked the live chat tab. I had actually come to my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was rapidly moved to Amy, who prepared and also waiting to start my interview.

My meeting began like any other: we presented ourselves and also had a bit of a laid-back welcoming chat (that made me feel at ease). After that it was on to the primary meeting. What was unusual was the fact that the discussion was really similar to a face-to-face meeting, other than it was through real-time conversation!

The inquiries were about my previous experience, why I was applying for the job, just how I ‘d handle specific circumstances and also my knowledge of The Chat Store as well as their solutions.

Amy was wanting to disclose my staminas and also weak points to determine whether I could satisfy the high expectations that they establish. She wished to know where I would require a little extra training and where I could bring new talents to the team.

Why I wanted the setting was also very crucial certainly. Although much of our group is spread out throughout the UK, The Conversation Store is certainly a close weaved group with big passions. Each one people is an integral part of delivering the results that we provide for clients.

Needs, such as my typing speed, were tested too obviously. Having to transform multiple website visitors whilst supplying customer complete satisfaction indicates that you need to think as well as kind quick.

Amy also gave me the opportunity to ask any type of inquiries that I had, as well as she addressed them completely. I was happy and hoping that I did well in my real-time conversation interview!

As you have actually most likely thought (by me creating this article) I did succeed in my first meeting for the online chat work. I was invited to the next phase of the application procedure– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this much yet I was additionally extremely anxious! Luckily the telephone interview was not as frightening as I as soon as assumed and it was a lot more laid-back than formal.

I got asked about my hobbies, what I such as to do in my spare time and a couple of concerns regarding the Live Chat Agent placement. I likewise had some comments on my ‘Live Conversation Interview’, which was terrific to hear.

A great deal of the inquiries that Joe asked had to do with my personality. Joe said that proceeding with everybody and also ending up being a part of The Chat Shop household was a very essential variable.

It was a pleasure to talk on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … and also I approved with fantastic enjoyment, obviously. I was over the moon and also I still am!

When I had accepted the offer I was emailed the agreements that needed to be authorized digitally (just how cool is that), my working hrs, what group I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hrs and he discussed every little thing I needed to know about the “Live Chat Agent” position. I made certain to make lots of notes in my note pad as it is a lot to take in.

I was after that given the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the process) as well as various other details I needed to learn about the training process consisting of specifically what would certainly occur. John was a satisfaction to speak to as well as I really felt comfortable chatting to him as he said he would certainly be there for any inquiries I might have if I am ever unclear or stuck.


I have had a poor round of illness, which meant I was incapable to begin my training when arranged. Fortunately The Conversation Store are a lot of terrific individuals who are patiently awaiting me to be well enough again. I have actually never recognized such a recognizing business and I really feel fortunate to be employed by them.

Just as I will surrender my work search, I came across The Chat Shop. I’m excitedly awaiting healing and beginning my training. With any luck I shall be a totally fledged live conversation representative soon … view this room, my following blog post will certainly inform you all about my trip with the training process.