I had actually been trying to find a job working from home for a while and was about to give up. Many ‘work from residence’ jobs that you discover on-line seem to be some kind of pyramid or ‘begin your own business’ system. Paying a joining cost or acquiring their products for you to sell on? No many thanks!
One day I made a decision to have one more little look as well as came across The Chat Shop. I saw the “Live Conversation Representative” task on their jobs page as well as, after reading the description, a large wave of joy came me. Not only did I fit their requirements to a tee (careful learner with an analytical mind, strong capability to multi-task, high levels of organisation the chat shop job reviews and a typing speed above 80 words per minute), it likewise appeared like a task that I would truly like to do!
I used immediately! I patiently awaited a reply yet, to my surprise, I had not been waiting long in all.
Amy, a Team Manager at The Chat Store, emailed me and also provided me a ‘Live Chat Meeting’; following on from the preliminary application questions, this is the first stage of the employment process.
I was rather delighted as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s web site. I opened my internet browser, mosted likely to The Chat Store homepage and also simply clicked the live conversation tab. I had arrived at my interview.
After introducing myself to an agent that was managing chat at the time, I was swiftly transferred to Amy, who was ready and waiting to start my meeting.
My interview started like any other: we introduced ourselves and had a bit of an informal inviting conversation (that made me feel at ease). Then it was on to the major interview. What was odd was the fact that the conversation was very comparable to an in person interview, other than it was through online chat!
The inquiries were about my previous experience, why I was getting the work, just how I would certainly manage particular scenarios and also my understanding of The Conversation Shop and also their services.
Amy was aiming to expose my toughness and also weak points to determine whether I can satisfy the high expectations that they establish. She wished to know where I would need a little extra training and also where I might bring new abilities to the team.
Why I wanted the position was additionally extremely important naturally. Although much of our team is spread throughout the UK, The Conversation Shop is absolutely a close knit team with large ambitions. Each and every one people is an important part of delivering the results that we do for customers.
Needs, such as my keying rate, were checked too of course. Having to convert numerous website visitors whilst giving client satisfaction means that you have to assume and also type fast.
Amy also gave me the possibility to ask any concerns that I had, and she answered them completely. I enjoyed as well as really hoping that I did well in my live conversation meeting!
As you’ve probably presumed (by me writing this article) I did succeed in my preliminary interview for the live conversation work. I was invited to the following stage of the application process– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.
This is the last stage of their recruitment procedure as well as I was proud that I had got this much but I was likewise really anxious! Fortunately the telephone meeting was not as scary as I once thought and it was much more informal than formal.
I got inquired about my hobbies, what I like to do in my leisure and also a couple of questions about the Live Conversation Representative setting. I likewise had some comments on my ‘Live Conversation Interview’, which was terrific to listen to.
A lot of the concerns that Joe asked had to do with my personality. Joe said that getting on with everybody and also coming to be a part of The Conversation Shop family members was a very essential element.
It was a pleasure to speak on the phone to my possible future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and I approved with wonderful enjoyment, certainly. I mored than the moon and also I still am!
As soon as I had accepted the offer I was emailed the agreements that required to be signed digitally (just how awesome is that), my functioning hrs, what group I would remain in and all of my log-in details all set for my training.
Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs and also he discussed every little thing I required to know about the “Live Conversation Representative” placement. I made certain to make lots of notes in my notebook as it is a great deal to absorb.
I was then given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid during the process) and also other information I needed to understand about the training procedure consisting of exactly what would take place. John was a pleasure to talk with and I felt comfy talking to him as he stated he would certainly be there for any type of questions I may have if I am ever unsure or stuck.
I have had a bad spell of ill health, which meant I was not able to begin my training when organized. Thankfully The Chat Shop are a lot of fantastic people who are patiently awaiting me to be well enough again. I have never understood such a comprehending business as well as I feel fortunate to be used by them.
Equally as I was about to surrender my task search, I came across The Chat Store. I’m eagerly waiting for getting well as well as beginning my training. With any luck I will be a fully fledged real-time conversation agent soon … watch this room, my next blog post will tell you all about my journey with the training procedure.