I had actually been searching for a job working from residence for some time and also will surrender. The majority of ‘function from residence’ work that you discover online seem to be some type of pyramid or ‘start your own organization’ plan. Paying a joining charge or buying their items for you to sell on? No many thanks!

Eventually I made a decision to have one more little look and discovered The Chat Store. I saw the “Live Chat Agent” work on their careers page and, after reading the description, a large wave of joy came by me. Not only did I suit their requirements to a tee (careful student with an analytical mind, strong ability to multi-task, high degrees of organisation the chat shop jobs indeed and a typing rate above 80 words per min), it additionally appeared like a task that I would truly love to do!

I used immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Store, emailed me as well as used me a ‘Live Chat Meeting’; adhering to on from the preliminary application questions, this is the first stage of the employment process.

I was rather excited as I had never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s web site. I opened my browser, went to The Conversation Store homepage as well as merely clicked the real-time conversation tab. I had reached my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, that prepared and waiting to begin my interview.

My interview started like any other: we presented ourselves and also had a little of a laid-back inviting conversation (which made me feel comfortable). After that it was on to the main interview. What was odd was the reality that the discussion was extremely similar to an in person meeting, other than it was by means of real-time chat!

The inquiries were about my previous experience, why I was applying for the work, just how I ‘d handle particular situations and my understanding of The Chat Shop as well as their services.

Amy was wanting to expose my toughness as well as weaknesses to identify whether I might fulfill the high expectations that they set. She wished to know where I would certainly need a little additional training and also where I could bring new talents to the group.

Why I wanted the placement was also extremely crucial certainly. Although much of our group is spread out across the UK, The Chat Shop is certainly a close weaved team with big ambitions. Every one people is an important part of providing the outcomes that we do for customers.

Requirements, such as my inputting speed, were evaluated too of course. Having to convert numerous web site visitors whilst giving customer contentment suggests that you have to assume and type quickly.

Amy likewise gave me the opportunity to ask any kind of inquiries that I had, and she answered them thoroughly. I was happy and also wishing that I did well in my online conversation meeting!

As you’ve possibly guessed (by me creating this blog post) I did do well in my first interview for the real-time conversation task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far however I was additionally extremely anxious! Thankfully the telephone interview was not as frightening as I once thought and it was much more laid-back than formal.

I got asked about my pastimes, what I such as to do in my extra time and also a couple of concerns regarding the Live Chat Agent position. I additionally had some feedback on my ‘Live Conversation Meeting’, which was terrific to listen to.

A lot of the inquiries that Joe asked were about my personality. Joe said that getting on with everybody and becoming a part of The Chat Shop family was a really vital variable.

It was a pleasure to speak on the phone to my prospective future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and I accepted with great enjoyment, of course. I mored than the moon as well as I still am!

Once I had approved the offer I was emailed the agreements that required to be authorized digitally (just how awesome is that), my functioning hrs, what group I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hours and also he described whatever I needed to understand about the “Live Chat Representative” setting. I made certain to make lots of notes in my note pad as it is a lot to absorb.

I was then offered the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the process) and other details I required to find out about the training procedure consisting of exactly what would take place. John was a pleasure to speak to and also I felt comfortable talking to him as he claimed he would be there for any kind of questions I may have if I am ever uncertain or stuck.


I have had a negative round of ill health, which suggested I was not able to start my training when organized. Thankfully The Chat Store are a number of wonderful individuals who are patiently awaiting me to be well enough again. I have never recognized such a recognizing firm and I really feel fortunate to be employed by them.

Just as I will quit my work search, I stumbled across The Chat Store. I’m excitedly awaiting getting well as well as starting my training. Hopefully I shall be a totally fledged online chat representative soon … watch this room, my next blog post will tell you all about my trip through the training process.