I had actually been seeking a task working from home for some time and was about to quit. Many ‘function from house’ tasks that you discover on the internet appear to be some kind of pyramid or ‘start your own organization’ system. Paying a joining fee or acquiring their products for you to sell on? No thanks!

Eventually I chose to have an additional little appearance and stumbled upon The Chat Shop. I saw the “Live Conversation Representative” task on their occupations web page and, after reviewing the summary, a big wave of joy came over me. Not just did I fit their demands to a tee (careful learner with a curious mind, strong ability to multi-task, high levels of organisation the chat shop jobs and also an inputting rate above 80 words per min), it additionally felt like a job that I would truly love to do!

I applied immediately! I patiently awaited a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Store, emailed me and also supplied me a ‘Live Conversation Meeting’; complying with on from the initial application concerns, this is the first stage of the employment process.

I was rather delighted as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s website. I opened my web browser, went to The Chat Shop homepage as well as merely clicked the real-time conversation tab. I had actually gotten to my meeting.

After presenting myself to a representative that was handling conversation at the time, I was swiftly transferred to Amy, that was ready as well as waiting to begin my meeting.

My meeting began like any other: we introduced ourselves as well as had a bit of a casual inviting conversation (which made me really feel at ease). After that it was on to the primary interview. What was unusual was the truth that the conversation was really similar to an in person interview, except it was by means of online chat!

The questions were about my previous experience, why I was obtaining the job, exactly how I ‘d manage particular situations and my knowledge of The Chat Shop and their services.

Amy was aiming to expose my toughness as well as weak points to determine whether I might satisfy the high expectations that they establish. She wanted to know where I would require a little additional training and also where I could bring brand-new abilities to the team.

Why I desired the position was also extremely important certainly. Although much of our group is spread out across the UK, The Conversation Store is absolutely a close weaved team with large aspirations. Each one people is an integral part of supplying the results that we do for customers.

Requirements, such as my typing speed, were tested as well certainly. Having to transform multiple web site site visitors whilst giving client complete satisfaction suggests that you have to assume and kind fast.

Amy likewise offered me the opportunity to ask any kind of inquiries that I had, and also she answered them thoroughly. I mored than happy and hoping that I succeeded in my live chat meeting!

As you have actually probably guessed (by me composing this article) I did do well in my initial interview for the real-time conversation work. I was welcomed to the following stage of the application process– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far but I was additionally extremely anxious! Luckily the telephone interview was not as terrifying as I once thought and it was more informal than formal.

I got inquired about my pastimes, what I like to do in my leisure and also a couple of questions concerning the Live Chat Agent placement. I additionally had some comments on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the inquiries that Joe asked were about my personality. Joe said that getting on with everybody and coming to be a part of The Conversation Store family members was an extremely essential variable.

It was a pleasure to talk on the phone to my prospective future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and also I approved with great enjoyment, naturally. I was over the moon as well as I still am!

As soon as I had actually approved the offer I was emailed the agreements that needed to be signed electronically (exactly how great is that), my working hours, what team I would be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted about 2 hours and also he described everything I needed to learn about the “Live Conversation Representative” setting. I ensured to make lots of notes in my note pad as it is a lot to absorb.

I was after that provided the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other information I required to find out about the training procedure including exactly what would certainly happen. John was a satisfaction to talk to as well as I really felt comfortable talking to him as he said he would certainly be there for any kind of inquiries I may have if I am ever unclear or stuck.


I have had a bad spell of illness, which implied I was incapable to start my training when set up. The Good News Is The Chat Shop are a number of terrific people who are patiently awaiting me to be well enough once more. I have never understood such an understanding business as well as I feel fortunate to be utilized by them.

Just as I will quit my task search, I came across The Conversation Shop. I’m excitedly awaiting getting well as well as beginning my training. With any luck I will be a completely fledged live chat representative quickly … watch this space, my following post will tell you all about my journey via the training procedure.