I had actually been searching for a work working from residence for a while and will give up. The majority of ‘work from house’ work that you locate on the internet seem to be some kind of pyramid or ‘start your own business’ scheme. Paying a signing up with fee or buying their products for you to sell on? No thanks!

Someday I chose to have one more little look and also stumbled upon The Chat Shop. I saw the “Live Chat Representative” work on their professions page and also, after checking out the summary, a big wave of happiness came me. Not just did I suit their needs to a tee (thorough learner with a curious mind, strong capacity to multi-task, high degrees of organisation virtual assistant social media management job description and an inputting speed above 80 words per minute), it likewise looked like a task that I would truly love to do!

I used straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me as well as provided me a ‘Live Chat Interview’; following on from the initial application concerns, this is the initial stage of the employment process.

I was instead excited as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Store’s website. I opened my web browser, went to The Conversation Store homepage and just clicked the online conversation tab. I had actually arrived at my interview.

After introducing myself to an agent that was handling conversation at the time, I was rapidly moved to Amy, who was ready and waiting to start my meeting.

My interview started like any other: we introduced ourselves and had a little bit of a casual welcoming chat (that made me feel comfortable). After that it was on to the primary interview. What was unusual was the fact that the conversation was extremely similar to an in person meeting, other than it was by means of live conversation!

The concerns had to do with my previous experience, why I was getting the work, just how I would certainly handle specific scenarios as well as my understanding of The Chat Shop and also their solutions.

Amy was wanting to expose my strengths and weak points to establish whether I might satisfy the high assumptions that they set. She needed to know where I would certainly require a little additional training and where I could bring new skills to the group.

Why I wanted the position was also really vital naturally. Although much of our team is spread throughout the UK, The Chat Shop is certainly a close knit group with large aspirations. Each and every one people is an important part of providing the outcomes that we provide for customers.

Requirements, such as my inputting speed, were evaluated too certainly. Needing to transform multiple web site visitors whilst providing consumer satisfaction means that you need to assume and also kind quick.

Amy also provided me the opportunity to ask any type of concerns that I had, and she addressed them thoroughly. I mored than happy as well as hoping that I did well in my live chat interview!

As you’ve most likely presumed (by me creating this article) I did succeed in my initial interview for the real-time chat task. I was invited to the next phase of the application process– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far but I was likewise really nervous! Fortunately the telephone interview was not as terrifying as I once assumed and it was extra casual than official.

I got asked about my leisure activities, what I like to do in my extra time as well as a couple of questions concerning the Live Conversation Agent position. I likewise had some comments on my ‘Live Conversation Meeting’, which was great to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe said that proceeding with everybody and becoming a part of The Chat Store family was an extremely vital factor.

It was an enjoyment to speak on the phone to my prospective future managers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … as well as I accepted with excellent satisfaction, obviously. I mored than the moon and I still am!

As soon as I had approved the offer I was emailed the agreements that needed to be authorized digitally (how amazing is that), my functioning hrs, what team I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This phone called lasted around 2 hrs and also he described everything I required to know about the “Live Conversation Agent” placement. I made sure to make lots of notes in my note pad as it is a lot to take in.

I was after that provided the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the process) and other information I required to know about the training process consisting of exactly what would happen. John was an enjoyment to talk to and I really felt comfy talking to him as he stated he would be there for any kind of questions I might have if I am ever before uncertain or stuck.


I have had a negative round of illness, which suggested I was not able to begin my training when organized. Fortunately The Conversation Shop are a number of terrific people that are patiently waiting for me to be all right once again. I have never recognized such a comprehending company and I really feel fortunate to be used by them.

Just as I will quit my work search, I stumbled across The Chat Store. I’m eagerly waiting for healing and also starting my training. Hopefully I shall be a fully fledged online chat agent soon … watch this room, my next message will certainly tell you all about my trip via the training procedure.