I had actually been trying to find a task functioning from house for a while and also will quit. A lot of ‘work from house’ work that you find online seem to be some form of pyramid or ‘start your very own service’ system. Paying a signing up with fee or buying their items for you to sell on? No many thanks!

One day I decided to have another little look and also came across The Chat Shop. I saw the “Live Conversation Agent” work on their occupations page and, after reading the description, a big wave of happiness came by me. Not just did I suit their needs to a tee (thorough student with a curious mind, strong capability to multi-task, high degrees of organisation virtual chat operator jobs and also a keying speed over 80 words per minute), it also appeared like a work that I would truly love to do!

I applied quickly! I patiently waited for a reply but, to my surprise, I had not been waiting long in any way.

Amy, a Team Supervisor at The Chat Store, emailed me and also provided me a ‘Live Chat Meeting’; adhering to on from the first application questions, this is the initial stage of the employment process.

I was instead thrilled as I had actually never experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s website. I opened my web browser, mosted likely to The Chat Shop homepage as well as simply clicked the real-time chat tab. I had actually gotten to my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was swiftly transferred to Amy, who was ready as well as waiting to start my interview.

My meeting began like any other: we introduced ourselves and also had a bit of a casual welcoming chat (that made me really feel comfortable). Then it was on to the main interview. What was weird was the reality that the conversation was extremely similar to an in person meeting, except it was using online conversation!

The concerns were about my previous experience, why I was requesting the task, how I would certainly take care of specific situations and my expertise of The Chat Shop and their solutions.

Amy was looking to expose my toughness and also weak points to establish whether I could meet the high assumptions that they set. She wanted to know where I would require a little extra training and also where I can bring brand-new abilities to the team.

Why I wanted the placement was additionally really crucial naturally. Although much of our team is spread out across the UK, The Chat Shop is definitely a close knit team with big passions. Each and every one people is an indispensable part of providing the outcomes that we provide for clients.

Needs, such as my inputting rate, were tested as well of course. Needing to convert numerous internet site site visitors whilst offering client satisfaction means that you have to believe as well as kind quick.

Amy likewise gave me the chance to ask any questions that I had, and she answered them extensively. I enjoyed as well as wishing that I succeeded in my live chat interview!

As you have actually possibly guessed (by me creating this blog post) I did succeed in my first interview for the live chat job. I was welcomed to the following phase of the application process– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far but I was also extremely nervous! Luckily the telephone meeting was not as scary as I when assumed as well as it was much more informal than formal.

I got asked about my hobbies, what I such as to do in my spare time and a few concerns concerning the Live Chat Agent position. I likewise had some responses on my ‘Live Chat Interview’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked were about my character. Joe claimed that getting on with everybody as well as ending up being a part of The Chat Store family members was a really vital variable.

It was a pleasure to talk on the phone to my potential future employers and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … as well as I approved with excellent satisfaction, of course. I was over the moon and I still am!

Once I had actually approved the deal I was emailed the agreements that required to be authorized electronically (how great is that), my functioning hours, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted around 2 hrs and he clarified every little thing I needed to understand about the “Live Conversation Agent” position. I made sure to make lots of notes in my note pad as it is a lot to absorb.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) and various other details I required to learn about the training process consisting of precisely what would certainly happen. John was a pleasure to speak to and I felt comfortable chatting to him as he said he would certainly be there for any type of queries I may have if I am ever uncertain or stuck.


I have had a bad spell of disease, which suggested I was not able to begin my training when set up. Luckily The Conversation Store are a lot of remarkable people that are patiently awaiting me to be all right once again. I have actually never known such a comprehending company and also I feel privileged to be used by them.

Equally as I was about to quit my task search, I came across The Conversation Shop. I’m eagerly waiting for healing and also beginning my training. Ideally I will be a fully fledged online conversation representative quickly … enjoy this room, my next post will certainly inform you everything about my trip with the training procedure.